Alli Rymill
Austin,TX
Summary
I'm a customer-focused professional who believes in individualized care to fit the customer's needs. Owning my own pet care company for 7 years has taught me so much about creating a safe and professional space for my clients. I strive to smoothly handle client's questions and resolves concerns with great problem-solving abilities. I'm a team player who loves working with others. I'm currently studying UX design, and adore the methods used to identify pain points for users and coming up with creative solutions to make an app more user friendly. I'm currently looking to break into a tech customer service role or UX design position.
Overview
9
9
years of professional experience
Work History
Professional Dog Walker
Self-employeed
03.2016 - 06.2023
- Increased client retention rate through dedicated service quality resulting in numerous word-of-mouth referrals.
- Managed a busy schedule of multiple daily dog walks while maintaining punctuality and professionalism.
- Provided exceptional customer service by addressing any concerns or issues promptly and professionally.
- Maintained open communication with clients, providing updates on their pets'' behavior, health, and progress.
- Exhibited adaptability by accommodating clients'' special requests and last-minute schedule changes.
- Conducted pre-walk assessments to evaluate each dog''s readiness for the walk and identify any potential risks or hazards.
- Assisted clients in troubleshooting behavioral issues that arose during walks or at home by offering insights and recommendations from experience as a professional dog walker.
- Made owners comfortable with care by following instructions and meeting dog needs.
Data Entry Clerk
East Foundation
01.2014 - 07.2014
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Education
Certification - UX/UI Foundations
Avocademy
05.2024
Massage Therapy Degree -
The Lauterstein-Conway Massage School & Clinic
Austin, TX07.2015
Skills
- Dog Handling Expertise
- Pet Care
- Client Relationship Building
- Customer Service
- Listening and Empathy
- Innovative thinking
- Problem-solving abilities
- Figma proficiency
- Wireframing
- UX Design
- User Research
- User Interface (UI) design
Animal Lover, Movie Fanatic, Podcasting, Candle Making, and Juggeling
I spend a lot of free time with my wife watching movies, podcasting, and candle making. I try to pet every dog I see. Maybe I juggle a bit? Does that make me cool? Probably not.
Timeline
Professional Dog Walker
Self-employeed
03.2016 - 06.2023
Data Entry Clerk
East Foundation
01.2014 - 07.2014
Certification - UX/UI Foundations
Avocademy
Massage Therapy Degree -
The Lauterstein-Conway Massage School & Clinic
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