NextGen
Alli Tugwell
Hampton,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Worley's Home Services, LLC.
08.2023 - Current
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing, and support policies and procedures.
- Trained new personnel regarding company operations, policies, and services.
- Managed approximately 200 incoming calls daily, maintaining composure under pressure while providing exceptional service.
- Maintained thorough knowledge of products and services to provide accurate information to customers.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all client interactions.
Medical Receptionist
Orthopaedic & Spine Center
04.2023 - 08.2023
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed office bookkeeping with insurance billing and patient payments.
- Helped patients complete necessary medical forms and documentation.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
- Checked patient insurance, demographics, and health history to keep information current.
- Worked effectively in fast-paced environments.
Administrative Assistant
Travis' Auto Repair, Inc.
05.2022 - 03.2023
- Assisted development and implementation of new administrative procedures.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Executed record filing system to improve document organization and management.
- Assisted coworkers and staff members with special tasks on daily basis.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Administrative Assistant
Jones, Blechman, Woltz & Kelly P.C.
09.2019 - 05.2022
- Assisted with preparation of trial materials and documents.
- Conducted research into real-estate issues, compiling information, and preparing summaries.
- Scheduled and coordinated meetings between legal teams and clients.
- Communicated professionally with clients, colleagues, and legal partners verbally and in writing.
- Prepared drafts of forms, letters, and agreements for legal staff use.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Created and printed legal documents for attorneys to review.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
Education
Bachelor of Arts - International Relations And Affairs
American Public University System
Charles Town, WV05.2026
Skills
- Report Generation
- Microsoft PowerPoint
- Active Listening
- De-Escalation Techniques
- Customer Relationship Management (CRM)
- POS Systems and Ordering Platforms
- Data Collection
- Problem Resolution
- Customer Account Management
- Call Center Operations
- Database Management
- Multi-Line Phone Systems
- Live chat support
Software
Service Titan
Quickbooks
NetSuite
ClickUP
Timeline
Customer Service Representative
Worley's Home Services, LLC.
08.2023 - Current
Medical Receptionist
Orthopaedic & Spine Center
04.2023 - 08.2023
Administrative Assistant
Travis' Auto Repair, Inc.
05.2022 - 03.2023
Administrative Assistant
Jones, Blechman, Woltz & Kelly P.C.
09.2019 - 05.2022
Bachelor of Arts - International Relations And Affairs
American Public University System