ALLI VILLELLA
Summary
Dedicated and scrappy People Leader with a zest for solving complex problems and building relationships. Seeking new challenges that will utilize leadership and analytical skills to improve customer experience, team engagement, quality, cost and efficiency.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Store Manager (New Store Opening)
Starbucks
Dacula, GA
11.2023 - Current
- Team Leadership Hired and onboarded new store team, including leadership, maintaining engagement during unanticipated delays.
- Strategic Planning Executed new store opening - including working with project planner, general contractor, licensing, inventory planning, store setup, scheduling and successful friends & family event (attended by Mayor, City Council and Chief of Police).
- Collaboration Supported peers during delays in opening, worked together on scheduling baristas to optimize labor. Completed Store Manager Trainer program to support new SMs, named District Recognition Lead.
Store Manager
Starbucks
North Augusta, SC
02.2023 - 11.2023
- Team Leadership: Identified and closed gaps in Shift Supervisor team. Developed 3 Barista Trainers and identified Barista as potential Shift Supervisor - implementing training and development plans.
- Service Operations: Coached team and upskilled leaders in Customer Service Excellence, resulting in increased sales and customer count over prior year by 15%
- Process Improvement: Standardized and evolved operational processes resulting in reduced inventory waste by 6% and increased labor efficiency by 7% over 3 months.
Market Operations Manager
Carvana
10.2021 - 10.2022
- Team Leadership: Developed 4 direct report leaders - including mentoring Senior Advocate through Team-Lead-in-Training program, in optimal timeframe, and provided support to 12-30 indirect reports in $100M, high-volume market.
- Optimization: Improved operational processes resulting in OPEX decrease of >40% in 9 months. Provided training and insights on expense reduction to multiple regional leadership teams in collaboration with senior leadership.
- Problem Solving: Decreased registration paperwork errors by over 15% in 6 months through cross-functional teamwork and delegation. Improved efficiency of Customer Advocates by 15% by increasing customer base availability and Advocate ownership.
Executive Team Leader - Service & Engagement
Target
11.2018 - 09.2021
- Team Leadership: Developed 2 direct report leaders and provided support to 20-50 Guest Advocates, peers, department leaders and team members in $60M, high volume store. Mentored 3 Guest Advocates resulting in promotions to Leadership positions.
- Strategic Thinking: Launched Drive Up and Fresh Pickup, establishing consistency in quality standards, communications, and protocols.
- Customer Success: Achieved 80% NPS rating multiple months consecutively. Grew rebranded loyalty program by 18% in 6 months.
Area Group Exercise Manager
24 Hour Fitness
02.2016 - 10.2018
- Team Leadership: Hosted instructor appreciation events and presented awards quarterly, providing support and recognition for team of 300+ instructors, resulting in improved performance, morale and loyalty.
- Collaboration: Created productive relationships with General Managers, Operations Managers, and District Partners across 16 clubs. Presented proposals and foundations for future programs and initiatives at Director's Meetings. driving accountability and encouraging community engagement. Assisted in training multiple peers.
- Communication: Scheduled, promoted and conducted quarterly auditions. Leveraged network to attract prospects and hired 100+ talented Group Fitness Instructors resulting in decreased attendance-related cancellations in network of clubs by 15% and increasing attendance of Classes by average of 20%.
Skills
- Forecasting
- Operational Standards
- Data Analysis
- Customer Relationship Management (CRM)
- Profit & Loss
- Salesforce
- SQL
- Tableau
- Public Speaking
- Time Management
- Process Improvement
- Leadership Development
- Strategic Decision-Making
- Maximizing Profitability
Certification
Six Sigma Green Belt
Timeline
Store Manager (New Store Opening)
Starbucks
11.2023 - Current
Store Manager
Starbucks
02.2023 - 11.2023
Market Operations Manager
Carvana
10.2021 - 10.2022
Executive Team Leader - Service & Engagement
Target
11.2018 - 09.2021
Area Group Exercise Manager
24 Hour Fitness
02.2016 - 10.2018
Interests
- Arts & Crafts
- Pets
- Gardening/Landscape Design
- Interior Design
- Movies/Cinema
- Novice Kayaking
- Novice Archery
- Reading
- Personal Development
Interests
- Arts & Crafts
- Pets
- Gardening/Landscape Design
- Interior Design
- Movies/Cinema
- Novice Kayaking
- Novice Archery
- Reading
- Personal Development