Alliah Duffy

• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Distributed and followed up on tenant renewal notices.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Participated in property inspections to prepare for move-ins and move-outs.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Used Software to keep record of financial transactions and rental applications.
• Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
• Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
• Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
• Verified tenant incomes and other information before accepting lease applications.

Maintain 90% Occupancy

Process check , money orders , & 3rd party Checks

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Recorded expenses and maintained accounting records.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Ensured smooth operations within the office environment, troubleshooting technical issues with equipment as necessary to prevent disruptions in daily activities.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Scheduled office meetings and client appointments for staff teams.
• Assisted coworkers and staff members with special tasks on daily basis.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.

assisted administrative on student intervention.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.