Alliah Godfrey
Pasadena
Summary
Result driven Customer Service Representative. Experience includes the ability to deliver outstanding customer service with strong empathy skills and excellent listening skills. Ability to problem solve, multi-task with attention to detail. Great negotiation skills, a positive dynamic personality and the ability to adapt to a fast-paced environment.
Overview
7
7
years of professional experience
Work History
licensed agent
USAA Property and Casualty
01.2024 - Current
- Key Responsibilities:
- Answering inbound/ outbound customer calls high volume
- Assisting with payment and billing questions, renewals, cancellations.
- Adjusting policy changes requested by members, reviewing policy coverages, issuing any forms needed by member, lien-holder, or dmv.
- Developed strong relationships with clients, resulting in a high rate of referrals and repeat business.
- Established strong rapport with both new and existing clients, fostering long-term relationships built on trust and reliable service.
- Provided ongoing support to existing clients, reviewing policies periodically to ensure adequate coverage as their needs evolved.
- Ensured compliance with all state regulations and licensing requirements, maintaining a clean record throughout tenure as a Licensed Agent.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Increased policy sales by consistently presenting suitable coverage options based on clients'' needs.
Patient Care Technician
Houston Methodist
11.2023 - 10.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Independent Contractor
ADS delivering
08.2022 - 11.2022
- Key Responsibilities:
- Delivering auto parts to mechanics or other facilities.
- Placing orders for parts and closing out tickets for current clients.
- Assisting customers with any assistance required, such as ordering parts or dealing with automotive problems.
Customer SERVICE Agent
CONIFER HEALTH SOLUTIONS
02.2022 - 07.2022
- Key Responsibilities:
- Receiving inbound/outbound calls
- Creating accounts/ preregistering patients for upcoming appointments
- Receiving payments for appointments from patients
- Insurance verification
- Notifying patients of patient responsibility
- Scheduling patients appointments
Customer Experience Agent
ALORICA
11.2021 - 01.2022
- Key Responsibilities:
- Answering client phone calls
- Verifying client accounts
- Insurance verification
- Resolving order issues
- Pharmacy prescription inquiries
- Creating accounts for clients
- Notifying clients of membership benefits
Package Handler
FEDEX
07.2020 - 11.2020
- Key Responsibilities:
- Sorting packages for delivery
- Operating heavy machinery, such as hydraulic conveyor belts
- Picking up and delivering packages
Technical Support Representative
XEROX
03.2019 - 04.2020
- Key Responsibilities:
- Receive inbound and make outbound calls from/to Sprint Subscribers
- Assist customers with billing issues.
- Respond to emails in a timely manner to customer’s regarding unresolved issues.
- Expedite questions/concerns that the customer may have when all my means have been exhausted
- Work in conjunction with various internal departments to ensure customer satisfaction and resolution outcomes.
Education
High School Diploma -
Oak Ridge
Conroe, TX05-2018
Associate of Science - Sonography
Houston Community College
Houston, TX05-2027
Skills
- Excellent Interpersonal Communication Skills
- Customer Relations & Satisfaction
- Results Oriented & Decisive
- Proactively collaborates with others
- Flexibility
- Ability to learn products, services and procedures
- Mobile and Web Development (eg iOS, Android)
- Professional, thorough and organized with strong follow-up skills
- Customer service and care
- Critical thinking
- Clear communication
- Relationship building
- Ensuring customer satisfaction
Timeline
licensed agent
USAA Property and Casualty
01.2024 - Current
Patient Care Technician
Houston Methodist
11.2023 - 10.2024
Independent Contractor
ADS delivering
08.2022 - 11.2022
Customer SERVICE Agent
CONIFER HEALTH SOLUTIONS
02.2022 - 07.2022
Customer Experience Agent
ALORICA
11.2021 - 01.2022
Package Handler
FEDEX
07.2020 - 11.2020
Technical Support Representative
XEROX
03.2019 - 04.2020
High School Diploma -
Oak Ridge
Associate of Science - Sonography
Houston Community College
Technology summary
- MS Office (Word, Excel, PowerPoint, Publisher)
- Cisco Calabrio IEX Total-view
- Lucent Microsoft Teams
- Lotus Notes Coral Microsoft Windows Ever-connect
- Access Citrix Microsoft Power BI
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