Alliah Stewart
Greensboro,United States
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Battleground Eye Care, through exceptional customer service and optical dispensing. Skilled in patient care and recordkeeping, adept at problem-solving and active listening, ensuring accurate diagnoses and efficient service delivery. Achieved significant improvements in patient experience and operational efficiency.
Overview
8
8
years of professional experience
Work History
Optical Assistant
Battleground Eye Care
05.2022 - 03.2023
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
Insurance Sales Consultant
Assure For Life
04.2022 - 10.2022
- Created customized reports detailing policy features, premium pricing, and coverage comparisons for prospective clients.
- Maintained accurate records of all client interactions, policies sold, and commissions earned using CRM software systems.
- Negotiated favorable premium rates with carriers on behalf of clients while maintaining adherence to regulatory guidelines.
Waitress
Mayflower Seafood Restaurant
09.2017 - 10.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Cashier
Biscuitville
09.2015 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Southeast Guilford High School
Greensboro, NC05.2017
Skills
- Customer Service
- Problem-solving abilities
- Optical dispensing
- Patient Care
- Patient Recordkeeping
- Customer service abilities
- Heartsaver First Aid CPR AED
- Active Listening
- Data Entry
Timeline
Optical Assistant
Battleground Eye Care
05.2022 - 03.2023
Insurance Sales Consultant
Assure For Life
04.2022 - 10.2022
Waitress
Mayflower Seafood Restaurant
09.2017 - 10.2018
Cashier
Biscuitville
09.2015 - 10.2016
High School Diploma -
Southeast Guilford High School
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