Summary
Overview
Work History
Education
Skills
Awards
Software
Timeline
Generic

Allianna Coleman

Colorado Springs,CO

Summary

Highly motivated and adaptable professional with a strong background in efficiently managing tasks in dynamic environments. Exceptional organizational skills and attention to detail, allowing for the maintenance of high standards even under pressure. Proven ability to collaborate with diverse teams and provide top-notch service through excellent communication. Demonstrates strong problem-solving abilities and a commitment to continuous improvement. Eager to contribute by leveraging a versatile skill set to help meet personal and company goals. Professional communicator with proven experience in client interaction and telecommunication. Strong focus on team collaboration and achieving measurable outcomes. Adaptable to changing needs, demonstrating reliability and effective problem-solving skills. Proficient in active listening, conflict resolution, and persuasive communication.

Overview

4
4
years of professional experience

Work History

Caller

RNL Engage
10.2024 - Current
  • Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
  • Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
  • Consistently met or exceeded daily call quotas, demonstrating exceptional time-management skills and dedication to achieving results.
  • Enhanced company reputation for excellent service through polite and professional interactions with clients.

UCCS Dining Hall
09.2024 - Current
  • Food preparation
  • Knowledge of the food industry and the workings of a kitchen
  • Collaboration with chefs and fellow staff
  • Dishwashing and cleaning

Associate

Glow Putt Mini Golf
04.2022 - 08.2024
  • Handling cash, register, and customer sales and complaints
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Coordinating parties and events while managing timelines and schedules to ensure a smooth running environment
  • Maintained high standards for cleanliness to ensure optimal sanitation and customer satisfaction
  • Provided mentoring and guidance to new teammates to help them succeed and meet customer standards

Dishwasher, Associate

Paula Jacqualine Cakes and Pastries
08.2020 - 08.2024
  • Ability to work efficiently in a fast paced working environment
  • Knowledge of proper sanitation practices
  • Baking and pastry preparation

Education

Economics

University of Colorado, Colorado Springs
Colorado Springs, CO
05-2028

Diploma -

Saguaro High School
Scottsdale, AZ
05.2024

Skills

  • Cash Handling
  • Solving Customer Complaints and Issues
  • Time Efficiency
  • General Cleaning Skills
  • Training and Mentoring
  • Customer Engagement
  • Telephone Communication
  • Call center experience
  • Persuasive speaking

Awards

Varsity Golf Award, 2022

Software

Micrsoft Excel

Microsoft Access

Timeline

Caller

RNL Engage
10.2024 - Current

UCCS Dining Hall
09.2024 - Current

Associate

Glow Putt Mini Golf
04.2022 - 08.2024

Dishwasher, Associate

Paula Jacqualine Cakes and Pastries
08.2020 - 08.2024

Diploma -

Saguaro High School

Economics

University of Colorado, Colorado Springs
Allianna Coleman