ALLICA MCFARLANE
Brooklyn
Summary
A responsible and dedicated Security Supervisor with more than seven years background in security equipment and managing effective security teams. Professional and approachable attitude with effective communications skills and the ability to work with people from diverse backgrounds. Concise understanding of security requirement for homeless shelter environment, vulnerabilities, loss prevention and other aspects of property and personal protection.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Coordinator
Samaritan Daytop Village
06.2025 - Current
- Coordinated program schedules and resources to optimize service delivery and client engagement.
- Developed training materials for staff, enhancing understanding of organizational policies and procedures.
- Facilitated communication between departments to streamline operations and improve client outcomes.
- Implemented quality assurance measures to ensure compliance with regulatory standards and best practices.
- Mentored junior staff members, fostering professional development and enhancing team performance.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Security Director
NORTH STAR RESIDENCE
05.2022 - Current
- Oversees a security department of 40 guard’s security department and ensuring the safety of people, assets, and property.
- Developing, administering, and maintaining security policies, protocols, and procedures
- Recruiting, training, scheduling, and supervising security officers and guards
- Creating plans for disasters and crises
- Ensuring compliance with relevant regulations and standards
- Developing and maintaining plans for responding to security breaches
- Managing records, documentation, and reporting to demonstrate compliance and facilitate audits.
Security Supervisor
NORTH STAR RESIDENCE
10.2018 - 05.2022
- Oversees Security Guards’ daily operations to ensure a secure and functional environment for the residents, staff and visitors
- Ensures that fire drills are executed as required
- Ensures that monthly Fire Safety inspections are conducted as necessary
- Leads and directs security team in the event of an emergency evacuation
- Ensures daily log, visitor and resident daily and nightly sign-in logs, and other records are maintained in an accurate and timely manner by security staff.
- Complete client intake including arriving clients in CARES and completing all paperwork.
- Ensures Security Guards acquire an understanding of building features and potential problems
- Continuously observes all residents and develops the ability to recognize signs of substance abuse, and criminal activity and immediately advises the appropriate staff and works with the facility team to conduct investigations, as appropriate.
- Ensure that a security guard monitors the interior and exterior of building, surrounding perimeter, and client rooms.
- Actively monitor CCTV system, and immediately report to Directors activities that violate safety and the rules and regulations.
- Report a Priority One to Program Director within 30 minutes or less of incident
- Ensure all Security Guards are properly dressed in their uniforms
- Ensure all Security Guards treat clients and employees with respect
- Report complaints and or issues to the Security Director immediately.
- Conduct orientation training for new hires on the shift.
Security Guard
NORTH STAR RESIDENCE
07.2018 - 10.2018
- Ensure a secure and functional environment for the residents, staff, and visitors.
- Participation in weekly fire drills as an active member of the fire brigade.
- Conduct monthly Fire Safety/Fire Extinguisher inspections as necessary.
- Help with emergency evacuations.
- Maintains daily log, visitor and resident daily and nightly sign-in logs, and other records in an accurate timely manner.
- Respond to crisis situations using non-physical methods and follow Home/Life protocol by deciding what actions are needed, informing supervisor of actions taken, and following up as needed through log book, written note, or telephone conversation.
- Acquire an understanding of building features and potential problems.
- Patrol the interior/exterior of building, surrounding perimeter, and client dormitories, reporting observations to supervisor.
Security Guard
FJC SECURITY SERVICES
12.2016 - 03.2017
- Secured premises and personnel by patrolling property
- Provided quality customer service
- Wrote thorough incident reports not limited to logging in the entrance and departures of clients
Personal Care Assistant
I.M CARES
02.2010 - 12.2016
- Maintained a safe secure healthy environment for patients
- Monitored patient’s condition by observing physical and mental condition
- Supported patient’s by providing housekeeping and laundry services shopping for food and other house hold items
- Prepared and served meals
Education
GED - undefined
Job readiness program - undefined
11.2015
Skills
- Can tactfully manage difficult or emotional clients to de-escalate conflict situations
- Listening patiently to and empathizing with people
- Communicate and coordinate with Social Services Department and Maintenance Staff
- Professional & approachable telephone manner
- Strong oral and written communication skills
- Ready and able to work individually or within a team environment
- Always smartly dressed articulate and presentable
- Ability to take ownership of issues and to work alone with little or no supervision
- Extremely organized with a high level of attention to detail
Certification
- NYS SECURITY LICENSE DEC-2023
- DHS 40 HOUR SHELTER SECURITY TRAINING MAR-2023
- FIRE GUARD(F02) APR-2024
- NYC FIRE GUARD(F80) SEPT-2024
- 8HOUR SECURITY TRAINING FEB-2022
- 16HOUR SECURITY TRAINING FEB-2022
- Sexual Harassment Training MAY-2024
- Mandated Reporter MAR-2024
- Naloxone Certified JAN-2022
- CPR, AED/First Aid MAY-2023
- Mental Health First Aid AUG-2021
- DHS CARES Access OCT-2018
- DHS CARES 2.1 Incident Reporting NOV-2024
- DHS:TGNC Part 1&2 JULY-2023
- DHS: Harm Reduction SEPT-2024
Timeline
Coordinator
Samaritan Daytop Village
06.2025 - Current
Security Director
NORTH STAR RESIDENCE
05.2022 - Current
Security Supervisor
NORTH STAR RESIDENCE
10.2018 - 05.2022
Security Guard
NORTH STAR RESIDENCE
07.2018 - 10.2018
Security Guard
FJC SECURITY SERVICES
12.2016 - 03.2017
Personal Care Assistant
I.M CARES
02.2010 - 12.2016