Allicia Adams-Talbert
Little Rock,AR
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Focused patient service representative with several years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Patient-focused Healthcare Customer Service Representative with background in managing patient inquiries, resolving issues and providing information on healthcare services. Strong communication skills and ability to maintain positive relationships with patients, families and medical staff. Proven record of improving customer satisfaction and streamlining processes for better efficiency in healthcare environments.
Compassionate Healthcare Customer Service Representative known for high productivity and efficient task completion. Skilled in patient communication, data entry accuracy, and healthcare policy understanding. Excel in active listening, empathy, and problem-solving to enhance patient satisfaction and support team objectives.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Oreily's Auto Parts
Little Rock, AR
03.2017 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Assisted warehouse personnel in packing orders when necessary.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
Healthcare Customer Service Representative
Arkansas Blue Cross Blue Shield
Little Rock, AR
10.2012 - Current
- Greeted patients upon arrival and answered any questions they had about their visit.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Updated patient files in accordance with company policy and procedure guidelines.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Compiled reports on patient visits for management review as needed.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Monitored trends in customer satisfaction levels through surveys and feedback forms.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary.
- Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
- Generated monthly performance metrics reports based on customer feedback survey results.
- Ensured that proper follow up was completed after each interaction with a customer.
- Applied HIPAA privacy and security regulations while handling patient information.
Education
Early Childhood Education Certification - Early Childhood Care And Education
Pulaski Technical College
North Little Rock, AR05-2010
Skills
- Customer service
- HIPAA compliance
- Policy adherence
- Data entry proficiency
- Insurance verification
- Follow-up skills
- Appointment scheduling
- Strong interpersonal skills
- Medical terminology
- Patient confidentiality
- Referral coordination
- Call center experience
- Record maintenance
- Claims processing
- Patient identity verification
- Registration management
- Patient education
- Phone and email etiquette
- Customer follow-up
- Multitasking and organization
- Friendly and outgoing
- Scheduling diagnostic procedures
- Post-discharge care coordination
- Policy understanding
Certification
- Personal Health Care Certification
- Certified Nurse Assistant Certification
- Early Childhood Education Certification
Timeline
Delivery Driver
Oreily's Auto Parts
03.2017 - Current
Healthcare Customer Service Representative
Arkansas Blue Cross Blue Shield
10.2012 - Current
Early Childhood Education Certification - Early Childhood Care And Education
Pulaski Technical College