Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allicia Klosterman

South Lyon,MI

Summary

Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.

Overview

12
12
years of professional experience

Work History

Medical Sales and Customer Service Supervisor

Postive Perspectives
02.2018 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Responsible for creating and managing employee work schedules, balancing team availability and business requirements.
  • Managed all aspects of employee training, including curriculum development and manual creation.
  • Coordinated patient appointments for diagnostic testing and procedures.

Customer Service Representative

LTI Trucking
02.2013 - 08.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Planned and scheduled daily operational tasks to ensure workflow efficiency.
  • Managed task allocation and scheduling to meet project deadlines

Education

Business Administration

Southern Illinois University, Edwardsville
Edwardsville, IL

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Team building and leadership
  • New hire training
  • Sales support
  • Employee scheduling
  • Demonstrates resilience and positivity in the face of challenges

Timeline

Medical Sales and Customer Service Supervisor

Postive Perspectives
02.2018 - Current

Customer Service Representative

LTI Trucking
02.2013 - 08.2017

Business Administration

Southern Illinois University, Edwardsville

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