ALLICIA SMITH

Provide exceptional customer service by promptly responding to inquiries, guiding Gwinnett County Water Resources clients in using self-service kiosks, and effectively communicating policy updates and billing changes, leading to increased customer satisfaction and loyalty.

Enhance customer retention through adept use of Customer Relationship Management (CRM) software, managing both inbound and outbound calls, and processing payments to minimize instances of overpayment.

Proficiently operate and leverage key software systems including SAP, CRM, Microsoft Excel, and Microsoft Word to streamline workflow and improve operational efficiency.

Delivered expert technical support within Best Buy's electronics and appliances department, ensuring customers received tailored, end-to-end solutions for their needs.

Led the charge in order and inventory management, leveraging strategies to enhance sales performance and product availability.

Managed the scheduling of in-home services, overseeing seamless payment transactions and refund processes for an elevated customer experience.

Prioritized and achieved high levels of customer satisfaction by optimizing service delivery and meticulously recording customer interactions to facilitate swift and satisfactory issue resolution.