Allicia Tucker
Houston,TX
Summary
Highly motivated employee with a desire to take on new challenges. Looking for a role, where my administrative and communication abilities can make a lasting impact to a growing company in need of top-level support.
Overview
2
2
years of professional experience
Work History
Logistics Dispatcher
Pathgroup Labs
Nashville, TN
04.2022 - Current
- Coordinate daily transportation activities between couriers, clients and internal departments.
- Resolve issues related to pickups, deliveries and route changes in a timely manner.
- Perform administrative tasks such as filing documents, inbound/outbound calls and responding to emails.
- Dispatch drivers to pick up and deliver specimens upon client request.
- Utilize software programs to track shipments from origin to destination.
- Investigate claims related to lost and/or specimens out of stability during shipment.
- Demonstrate proficiency in navigating through multiple computer applications such as Microsoft Word, Excel, PowerPoint and other related software programs.
Warehouse Associate
Amazon
Lebanon, TN
- Pick items for customer orders according to order slips or verbal instructions.
- Package items securely in boxes, bags or other containers before shipping.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Operate hand-held scanners to track product movement within the warehouse environment.
- Assist with loading and unloading trucks manually when necessary.
- Maintaine accuracy and speed in sorting packages according to size, weight, and destination.
Special Service Representative
Southeastrans Inc.
Chattanooga, TN
- Dispatch transportation for patients to and from non-emergency medical appointments.
- Maintain database by entering new and updated customer information (example :address, phone number, ect).
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
Account Expert
Tmoblie
Chattanooga, TN
- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify the customer's needs, research the issue and provide solutions.
- Seize opportunities to upsell products when they arise.
- Meet monthly metrics.
- General trouble-shooting.
Education
Certificate - Electronic Health Record Specialist (CEHRS)
Academy of Allied Health Chattanooga
Chattanooga, TN01-2018
Diploma - Medical Billing And Coding
Virginia College
Chattanooga, TN01-2015
High School Diploma -
Chattanooga Central High School
Harrison, TN01-2012
Skills
- Detail-oriented
- Communication skills
- Scheduling / Dispatching
- Problem solving
- Multitasking
- Data Entry
- Customer service
- Active listening
- Positive attitude
- Leadership skills
- Sales
- Knowledge of HIPAA and Confidentiality
- Medical Terminology
- Some Billing and Coding
- Data entry
- Front desk operations
- Payment processing
- Self-motivation
- Adaptability
- Teamwork
- Time management and prioritization
Timeline
Logistics Dispatcher
Pathgroup Labs
04.2022 - Current
Warehouse Associate
Amazon
Special Service Representative
Southeastrans Inc.
Account Expert
Tmoblie
Certificate - Electronic Health Record Specialist (CEHRS)
Academy of Allied Health Chattanooga
Diploma - Medical Billing And Coding
Virginia College
High School Diploma -
Chattanooga Central High School
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