Allison S Burke
Assistant Department Manager
CUMMING,GA
Summary
Results-driven professional with extensive experience in departmental management. Known for improving team collaboration and driving impactful results. Reliable in adapting to changing needs and proficient in strategic planning and process optimization.
Overview
7
7
years of professional experience
Work History
Assistant Department Manager
Floor & Decor
07.2023 - Current
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Ensured compliance with company safety protocols while promoting a secure working environment conducive to staff member productivity.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Head Cashier
Lowe's Home Improvement
10.2021 - 05.2023
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
Head Cashier
Home Depot
03.2021 - 10.2021
- Collaborated with management to develop strategies for enhancing the overall customer experience.
- Conducted regular audits of cashier procedures, identifying opportunities for improvement and increased accuracy.
- Handled large volumes of cash securely, minimizing risks associated with theft or mismanagement.
- Implemented loss prevention measures through vigilant monitoring of transactions and suspicious activity.
- Trained new cashiers on company policies and best practices, resulting in a more knowledgeable workforce.
- Reduced wait times with quick, accurate cash handling and effective communication with team members.
- Supported store promotions by effectively communicating deals and discounts to customers during checkout.
- Mentored junior cashiers to foster their professional growth within the company''s retail environment.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer loyalty and retention.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma - General studies
Ronald Reagan High School
01.2015
No Degree - Psychology
Abilene Christian University
Abilene, TXSkills
- Workplace hazard management
- Committed to ongoing learning
- Customer service
- Detail-oriented approach
- Proficient in managing multiple tasks
- Engaged communication
- Effective objective planning
Accomplishments
- Apart of Heads Up Team
- Safety Captain
Timeline
Assistant Department Manager
Floor & Decor
07.2023 - Current
Head Cashier
Lowe's Home Improvement
10.2021 - 05.2023
Head Cashier
Home Depot
03.2021 - 10.2021
High School Diploma - General studies
Ronald Reagan High School
No Degree - Psychology
Abilene Christian University
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