Allie Baker
Amherst,OH
Summary
Dynamic leader with extensive experience at Cedar Point Amusement Park, excelling in safety enforcement and team management. Proven ability to resolve conflicts and enhance team performance, while ensuring a secure environment. Strong communicator trained in CPR, committed to fostering a culture of safety and operational excellence.
Overview
9
9
years of professional experience
Work History
Deck Supervisor
Cedar Point Amusement Park
03.2023 - Current
- Documented and reported safety-related concerns and incidents.
- Supervise daily operations of aquatic areas, ensuring safety protocols are consistently followed by staff and guests
- Lead and support a team of lifeguards, providing coaching, scheduling, and performance feedback
- Conduct regular safety checks to maintain emergency readiness with safety regulations
- Monitor lifeguard rotation schedules and break times to maintain coverage and staff wellbeing
- Enforce park rules and water safety regulations to ensure a safe environment for all visitors
- Serve as the primary point of contact for guest concerns or incidents on deck, resolving issues promptly and professionally
- Collaborate with other supervisors and management to ensure smooth operations across all decks
- Ensure cleanliness and organization of the deck area, including equipment and signage
- Complete and maintain accurate incident reports and daily operational logs
Team Leader
Cedar Point Amusement Park
04.2022 - 03.2023
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Set performance expectations for the lifeguards, monitoring progress towards goals and providing constructive feedback as needed.
Starbucks Supervisor
HMS Host
04.2018 - 05.2022
- Supervise daily store operations, ensuring consistent execution of Starbucks’ quality, service, and cleanliness standards
- Support and guide baristas throughout shifts, including task delegation, workflow organization, coaching
- Handle customer inquiries and resolve concerns to ensure satisfaction and loyalty
- Monitor inventory levels, assist with ordering, and help manage product waste and rotation
- Open / close the store, handling cash management, deposit preparation, and store readiness
- Uphold all health, safety, and food handling protocols
- Collaborate with store management on sales goals, performance, and team development
Wendys Employee
Wendys Fast Food
02.2016 - 04.2018
- Provided friendly and efficient customer service in a fast-paced environment
- Took customer orders accurately and handled cash register operations
- Assembled food and drink orders with attention to quality and presentation
- Maintained cleanliness of dining area, front counter, and restrooms
- Restocked supplies and monitored inventory levels during shifts
- Followed all safety and hygiene standards, including handwashing and sanitizing
- Worked collaboratively with team members to ensure smooth store operations
- Responded to customer concerns and ensured satisfaction with service and food
Education
Bachelor of Science - Psychology
Lorain County Community College
Elyria, OHSkills
- Leadership & Team Management
- Strong Safety & Emergency Response Knowledge
- Communication Skills
- Organizational & Time Management
- Problem-Solving & Decision-Making
- Customer Service Skills
- Vigilant oversight
- Relationship Building
- Trained in CPR
- Strategic Planning & Continuous Improvement
- de escalating conflict/ resolution
- Safety & Rule Enforcement
- Zone & Rotation Management
Languages
Spanish
Elementary
Timeline
Deck Supervisor
Cedar Point Amusement Park
03.2023 - Current
Team Leader
Cedar Point Amusement Park
04.2022 - 03.2023
Starbucks Supervisor
HMS Host
04.2018 - 05.2022
Wendys Employee
Wendys Fast Food
02.2016 - 04.2018
Bachelor of Science - Psychology
Lorain County Community College
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