Allie Benoit
Bath,ME
Summary
Dedicated hotel room attendant with Marriott, skilled in consistent and effective sanitation of rooms with an eye trained for attention to detail for cleanliness. Proven ability to enhance guest satisfaction through meticulous cleaning and engaging in attentive customer service. Experience in training new staff effectively, ensuring adherence to safety protocols while maintaining a spotless environment. Committed to delivering exceptional results in high-pressure environments and working through considerable employee turnover rate to ensure smooth and standard-achieving performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hotel Room Attendant
Marriott
07.2025 - Current
- Replenished guest room water glasses, toiletries, and paper products.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Returned emptied garbage receptacles to proper locations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Polished fixtures to achieve professional shine and appearance.
- Changed bed linens and collected soiled linens for cleaning.
Ice Cream and Deli Clerk
The Fountain Ice Cream and Deli
05.2023 - 11.2024
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Education
High School Diploma - Bath Tech Culinary Arts Program
Morse High School
Bath, ME06.2025
Skills
Attention to detail
Dedicated and persistent work ethic
Optimistic and friendly attitude
Customer service and guest satisfaction expertise
Certification
ServSafe Food Handler Certification
ServSafe Manager Certification
OSHA 10-Hour General Industry (Culinary) Course
Timeline
Hotel Room Attendant
Marriott
07.2025 - Current
Ice Cream and Deli Clerk
The Fountain Ice Cream and Deli
05.2023 - 11.2024
High School Diploma - Bath Tech Culinary Arts Program
Morse High School