Allie Canfield
Niles
Summary
With a proven track record at Niles Township Fire Department, I excel in high-pressure environments, showcasing exceptional customer service and strong work ethic. Skilled in conflict resolution and emergency response, I've significantly contributed to team efforts and efficiency. My experience spans hospitality to emergency services, demonstrating versatility and a commitment to excellence.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Firefighter
Niles Township Fire Department
11.2024 - Current
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
Restaurant Hostess
Wings Etc
07.2023 - 07.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations easily, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided patrons with estimated waiting times during peak service hours.
Barista
BigB Coffee
05.2023 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Server
Fullers Beach
05.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate Degree In Nursing - Nursing
Southwestern Michigan College
Dowagiac, MIHigh School Diploma -
Buchanan High School
Buchanan, MIAllied Health
Niles High School
Niles, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Memory retention
- Safe food handling
- Food running
- Team collaboration
- Table bussing
- Beverage preparation
- Guest seating
- Strong communication skills
- Patience and perseverance
- Conflict resolution
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Dependable and responsible
- Multitasking
Timeline
Firefighter
Niles Township Fire Department
11.2024 - Current
Restaurant Hostess
Wings Etc
07.2023 - 07.2024
Barista
BigB Coffee
05.2023 - 09.2023
Server
Fullers Beach
05.2022 - 10.2022
Associate Degree In Nursing - Nursing
Southwestern Michigan College
High School Diploma -
Buchanan High School
Allied Health
Niles High School