Allie Conklin
Chandler,AZ
Summary
Working in these three different jobs has taught me not only responsibility but how to maintain expectations from managers and customers. I have learned how to have higher expectations for myself and to not have the mindset to just do my job at the bare minimum. I have dealt with a lot of different customers and I have learned how to deal with each person in different ways that would help not only them but me. I have been able to adjust quickly to new work environments. When stocking I have had to have creative thinking, for example during different seasons and holidays moving product and advertising it differently. I have made it an effort to not just help the customers I interact with but to satisfy them by asking them how their day is and if they need help finding something, I always try to ask customers before they can ask me so that they know i'm aware and trying to help.
Overview
2
2
years of professional experience
Work History
Shift Lead
Zoyo Neighborhood Yogurt
02.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Established positive rapport with customers and staff members alike through strong communication skills.
Dairy Clerk
Kroger
11.2022 - 02.2023
- Trained new dairy clerks on rotation systems, product management and customer service.
- Supported store reputation for quality by adhering to strict food safety guidelines during daily operations.
- Stayed current with present, seasonal and special promotions.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Redesigned refrigerator displays and rotation systems for [Number] dairy products.
- Labeled and inventoried department merchandise.
- Delegated tasks and gave direction to team of [Number] employees within dairy department.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Identified unsafe conditions and notified store management for correction.
Curtesy Clerk
Kroger
06.2022 - 02.2023
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
Education
High School Diploma -
Basha High School
5990 S Val Vista Dr, Chandler, AZ 8524905.2024
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Conflict Resolution
- Sales proficiency
- Performance Improvement
Timeline
Shift Lead
Zoyo Neighborhood Yogurt
02.2024 - Current
Dairy Clerk
Kroger
11.2022 - 02.2023
Curtesy Clerk
Kroger
06.2022 - 02.2023
High School Diploma -
Basha High School
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