Allie Cook
Garrison,Texas
Summary
Dedicated Patient Financial Assistance Coordinator with over 7 years of experience in Medicare, Medicaid, and disability program compliance. Expertise in patient eligibility assessments and financial aid processing, enhancing patient experiences through effective communication and problem resolution. Demonstrated success in collaborating with healthcare teams to streamline access to resources while ensuring regulatory compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Financial Assistance Coordinator
Nacogdoches Memorial Hospital
Nacogdoches, Texas
01.2019 - Current
- Evaluated patient eligibility for financial aid and assistance services.
- Guided patients through application processes for financial support and insurance claims, ensuring thorough understanding and completion.
- Compiled, recorded, and evaluated personal and financial data to verify completeness and accuracy using a computer system to complete eligibility screening.
- Reviewed documentation for accuracy and compliance with hospital policies.
- Collaborated with healthcare teams to streamline patient access to financial resources.
- Addressed patient concerns and guided through effective communication, enhancing patient experience and trust.
- Conducted research on available resources that may be beneficial to clients' situations.
- Collaborated with colleagues regarding cases involving complex issues requiring special attention.
- Developed relationships with community partners to connect clients with additional resources, such as childcare and transportation assistance.
Eligibility Coordinator
Alegis Revenue Group
The Woodlands, Texas
03.2015 - 01.2019
- Evaluated patient eligibility for healthcare services and insurance coverage.
- Managed documentation and processed applications efficiently and accurately.
- Ensured compliance with applicable laws, regulations, and standards when making determinations about applicant eligibility.
- Resolved issues related to patient eligibility through effective problem-solving techniques.
- Conducted interviews with potential applicants to assess their eligibility.
- Collaborated with healthcare providers to gather necessary information for claims.
- Ensured accurate record-keeping in electronic health systems to support audits and reference needs.
- Maintained up-to-date records of all applicant information, including documents submitted as part of the application process.
- Assisted in developing workflows to streamline the eligibility determination process.
- Compiled and presented reports on changes in policy or procedures to inform staff and improve eligibility processes.
- Promptly addressed inquiries from applicants about their status and eligibility process, enhancing applicant experience.
Education
Phlebotomy Technician -
Caring Heart Training Center, LLC
Nacogdoches, TX07-2025
GED -
Angelina College
Lufkin, TX01-2023
HIT Data Management And Revenue Management - Medical Coding
Panola College
Carthage, TX05-2026
Skills
- Eligibility assessment
- Aid processing
- Electronic health records
- Compliance knowledge
- Government regulations
- Documentation reporting
- Data accuracy verification
- Problem resolution
- Applicant support and service
- Time management
- Organizational skills
- Team collaboration
- Verbal communication
- Communication skills
- Confidentiality practices
Languages
English
Professional
Spanish
Professional
Certification
- Phlebotomy Technician Certified
- BLS Certified
Timeline
Patient Financial Assistance Coordinator
Nacogdoches Memorial Hospital
01.2019 - Current
Eligibility Coordinator
Alegis Revenue Group
03.2015 - 01.2019
Phlebotomy Technician -
Caring Heart Training Center, LLC
GED -
Angelina College
HIT Data Management And Revenue Management - Medical Coding
Panola College