Allie Daniels
2504 Lorne Ct SW,Georgia
Summary
Experienced with patient scheduling, check-ins, and administrative duties. Utilizes effective communication and problem-solving skills to enhance patient experiences and office efficiency. Knowledge of medical office procedures ensures seamless operation and positive environment for patients and staff.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
17
17
years of professional experience
Work History
Lead Server
Cracker Barrel Restaurant
08.2025 - Current
- Trained and mentored junior servers to enhance team performance and service quality.
- Oversaw daily operations, ensuring adherence to health and safety regulations.
- Coordinated front-of-house activities to optimize workflow and guest experience.
- Implemented new training protocols that improved service speed and customer satisfaction./Hostess
- Resolved customer complaints effectively, fostering a positive dining atmosphere.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Server
Cracker Barrel Restaurant
01.2018 - 07.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders accurately, ensuring timely delivery and quality standards.
- Trained and mentored new staff on service best practices and restaurant policies.
- Streamlined table turnover processes, improving overall efficiency during peak hours.
- Collaborated with kitchen staff to ensure prompt order fulfillment and address special requests.
Hotel Front Desk Agent
Quality Inn & Suites
01.2016 - 12.2017
- Managed guest check-ins and check-outs, ensuring efficient front desk operations.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction.
- Coordinated room assignments and maintained accurate reservations using property management system.
- Trained new staff on front desk procedures and customer service standards.
- Oversaw daily cash handling procedures, maintaining accuracy in financial transactions.
- Developed strong relationships with guests to foster loyalty and repeat business.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Front Desk Receptionist
ER Centers of America
11.2010 - 02.2016
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Trained new staff on customer service protocols and office procedures.
- Implemented electronic filing system, enhancing document retrieval efficiency.
- Maintained inventory of office supplies, ensuring availability for daily operations.
- Addressed patient inquiries and concerns, fostering positive relationships and satisfaction.
- Collaborated with medical staff to streamline communication channels and improve service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Verified patient benefits vi insurance portal or payor calls
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Dispatcher Office Assistant
Comfort Care/Wellmed LLC
12.2008 - 06.2013
- Coordinated daily dispatch operations, ensuring timely communication between staff and clients.
- Managed scheduling and routing of services, optimizing efficiency for operational workflows.
- Verified patient benefits via insurance portal or payer calls
- Communicated benefits to office staff and patients their benefits
- Collected Copay's, deductibles and coinsurance amounts pertaining to needs for service.
- Utilized electronic health record systems to maintain accurate patient information and service documentation.
- Trained new staff on office procedures and software applications, enhancing team productivity.
Education
High School Diploma -
School of Excellence
San Antonio, TXHigh School Diploma - Cosmetology
ITS Beauty Academy
Denton, TXSkills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
- Exceptional communication
- Responsible and trustworthy
- Relationship building
- Teamwork and collaboration
- Critical thinking
- Accurate money handling
- Conflict management
- High volume dining
- Staff training
- Customer service
- Safe food handling
Timeline
Lead Server
Cracker Barrel Restaurant
08.2025 - Current
Server
Cracker Barrel Restaurant
01.2018 - 07.2025
Hotel Front Desk Agent
Quality Inn & Suites
01.2016 - 12.2017
Front Desk Receptionist
ER Centers of America
11.2010 - 02.2016
Dispatcher Office Assistant
Comfort Care/Wellmed LLC
12.2008 - 06.2013
High School Diploma -
School of Excellence
High School Diploma - Cosmetology
ITS Beauty Academy