Alesha Brunner
Ashburn,VA
Summary
Energetic with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
10
10
years of professional experience
Work History
Flight Attendant
United Airlines
10.2021 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Flight Attendant
Mesa Airlines
09.2016 - 10.2021
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Hostess
Miller's Ale House
04.2016 - 08.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
Wok N Roll
12.2015 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered phone calls to take to-go orders.
Shift Manager
Brooklyn Water Bagel
10.2013 - 11.2016
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Associate of Arts -
Indian River State College
Vero Beach, Florida05.2013
High School Diploma -
Vero Beach High School
Vero Beach, FL06.2008
Skills
- First Aid
- Customer Service
- Emergency Response
- Regulatory Compliance
- FAA Regulations
- Issue Resolution
- Crew Coordination
- Conflict Mediation
- Hospitality Service Expertise
Timeline
Flight Attendant
United Airlines
10.2021 - Current
Flight Attendant
Mesa Airlines
09.2016 - 10.2021
Hostess
Miller's Ale House
04.2016 - 08.2016
Cashier
Wok N Roll
12.2015 - 05.2016
Shift Manager
Brooklyn Water Bagel
10.2013 - 11.2016
Associate of Arts -
Indian River State College
High School Diploma -
Vero Beach High School