Allie Ellstrom
Jacksonville,FL
Summary
Skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Wawa
Jacksonville, fl
08.2022 - Current
- Supervised daily customer service operations and staff performance.
- Resolved customer inquiries and complaints in a timely manner.
- Trained new staff on service protocols and system usage.
- Managed daily operations of food and beverage service areas.
- Oversaw staff training and development programs for team effectiveness.
- Coordinated inventory management to ensure optimal stock levels.
- Processed customer transactions accurately using point-of-sale systems.
- Handled cash, credit, and refund transactions efficiently and securely.
- Managed customer service team to enhance operational efficiency.
- Trained staff on effective communication and problem-solving techniques.
- Oversaw daily customer inquiries and ensured timely resolutions.
- Managed customer inquiries through phone and email support.
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and managed account information accurately.
- Utilized customer service software to track interactions and updates.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems.
- Processed sales transactions accurately and promptly.
- Handled customer complaints with professionalism and empathy.
- Maintained up-to-date knowledge of promotions and new products regularly.
housekeeper
Woodsprings Suites
Jacksonville, fl
12.2020 - 08.2022
- Cleaned guest rooms and common areas to ensure high cleanliness standards.
- Managed laundry services, including washing, drying, and folding linens.
- Restocked cleaning supplies and maintained inventory levels for operational efficiency.
- Completed day-to-day duties accurately and efficiently.
- Inspected rooms for condition and replenished supplies as needed.
Lead Customer Service Representative
Circle K
Jacksonville, fl
05.2019 - 07.2021
- Supervised daily customer service operations to enhance team performance.
- Recommended retail products to customers based on their individual needs.
- Assisted customers with product selection and inquiries during busy retail hours.
- Maintained product displays to ensure visual appeal and organization on the sales floor.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.
- Provided customer service support to guests and visitors.
Screen Printer
Great Atlantic Outfitters
Jacksonville, FL
08.2014 - 06.2016
- Prepared screens and materials for printing processes.
- Mixed inks to achieve desired colors for production runs.
- Inspected embroidery to ensure stitching and designs met quality standards.
- Cleaned up machine stitching
- set machines up for the next run
Customer Service Manager
Walmart
jacksoville, FL
08.2012 - 07.2013
- Managed customer service team to enhance operational efficiency.
- Oversaw daily customer inquiries and ensured timely resolutions.
- Assisted customers with inquiries and resolved issues effectively.
- Assisted customers with product inquiries and provided recommendations.
- Handled cash, credit, and refund transactions efficiently and securely.
- Managed customer inquiries through phone and email support.
- Supervised daily customer service operations and staff performance.
- Resolved customer inquiries and complaints in a timely manner.
Education
Foundation Academy
Jacksonville, FLSkills
- Customer relationship management
- Point-of-sale systems
- Customer service software
- Staff training
- Complaint resolution
- Team management
- Customer service
- Conflict resolution
- Inventory management
- Time management
- Team leadership
- Effective communication
- Problem solving
- Attention to detail
- Quality assurance
- Cash management experience
- Cash management strategies
- Cash management
- Cash handling
- Staff supervision
- Point of sale proficiency
- Multitasking and organization
- Cleaning and sanitizing
- Reliability and punctuality
- Drawer balancing
- Refunds and exchanges
Languages
English
Professional
Certification
- Servsafe certified
Affiliations
- enjoy reading
- writing
- photographs
- puzzles
Timeline
Customer Service Supervisor
Wawa
08.2022 - Current
housekeeper
Woodsprings Suites
12.2020 - 08.2022
Lead Customer Service Representative
Circle K
05.2019 - 07.2021
Screen Printer
Great Atlantic Outfitters
08.2014 - 06.2016
Customer Service Manager
Walmart
08.2012 - 07.2013
Foundation Academy
Similar Profiles
Haylie PowersHaylie Powers
Customer Service Associate at WawaCustomer Service Associate at Wawa
MaryGrace SilotMaryGrace Silot
Customer Service Representative at WAWACustomer Service Representative at WAWA
Nicole SmithNicole Smith
Customer Service Associate at WawaCustomer Service Associate at Wawa
Toria PorterToria Porter
Customer Service Associate at WawaCustomer Service Associate at Wawa
Christopher MottChristopher Mott
Asset Protection Investigator at WalmartAsset Protection Investigator at Walmart