Allie Epstein
Customer Service Specialist
Lafayette,CA
Summary
Competent and hard-working customer service professional, with a passion for research and learning, and a dedication to a positive impact on the world. 3+ years of experience building meaningful relationships, utilizing exceptional communication skills and interpersonal abilities. Knowledgeable in rare diseases and genetics, gained through personal experience navigating the medical field with a rare genetic disorder, effectively serving as a case manager. Eager to leverage expertise to enhance client experiences and contribute to innovative solutions in healthcare.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
10.2025 - Current
- Deliver exceptional customer service through effective communication, problem-solving, and creating genuine connections and positive relationships with customers , leading to an increase in Customer Satisfaction levels from 96/100 to 98/100.
- Maintain a positive attitude to ensure a welcoming environment for customers and anticipate team members needs, providing support especially during high-stress and fast-paced situations.
- Followed company policies and standards to meet time targets and enhance customer experiences.
- Follow company policy and standards to meet the time targets and boost customer experiences.
- Utilized strong communication skills with coworkers and customers to achieve optimal outcomes.
Enrichment Teacher
Myeve Capozzi Vocal Training
11.2022 - 12.2025
- Exercised active leadership while simultaneously creating a caring classroom setting to ensure a conducive learning environment.
- Developed and implemented engaging curriculum based on general guidelines to enhance student learning.
- Led numerous projects, stayed organized and thorough to make sure nothing falls through the cracks, which led to successful outcomes in the classroom.
- Recruited and coached instructors to improve teaching practices and prevent future challenges.
- Showed empathy to students with disabilities and neurodiversity, accommodating as needs arose.
- Genuinely cared for the students and endeavored to have a positive impact as they grew.
Kennel Attendant
Canyonwyck Kennels
03.2024 - 12.2025
- Maintained a clean and hygienic environment for animals and colleagues, ensuring a safe and healthy facility.
- Demonstrated a client-first mindset for both human and pet, by adapting to their unique needs and behaviors.
- Communicated effectively with team members, using a proactive and versatile approach.
- Provided assistance and support as needed, contributing to a positive and cohesive work environment.
Swim Instructor
American Swim Academy
02.2023 - 08.2023
- Taught diverse age groups using tailored teaching methods, ensuring client satisfaction.
- Ensured safety of multiple students while responding compassionately to individual needs.
- Exhibited composure and decisive action during high-pressure situations.
Education
Diablo Valley College
Pleasant Hill, CA05-2027
Acalanes High School
Lafayette, CA 05.2001 -
Skills
- Avid Researcher
- Communication Skills
- Computer Literate
- Conflict Resolution
- Customer Service Skills
- Interpersonal Skills
- Medical Familiarity
- Quick Learner
- Passionate & Dedicated
Timeline
Barista
Starbucks
10.2025 - Current
Kennel Attendant
Canyonwyck Kennels
03.2024 - 12.2025
Swim Instructor
American Swim Academy
02.2023 - 08.2023
Enrichment Teacher
Myeve Capozzi Vocal Training
11.2022 - 12.2025
Acalanes High School
05.2001 -
Diablo Valley College