Allie Evasco
Atlanta,GA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 5 years of management performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Manager
LaFitness
Marietta, GA
04.2022 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Supervised 20 location managers and managed 20 Operations Managers, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
Member Service Manager
LaFitness
Marietta, GA
07.2019 - 04.2022
- Listened in on live calls and provided feedback to service staff, helping to improve team member customer engagement skills.
- Generated monthly reports covering areas such as payment and demographics.
- Led team of representatives servicing customers.
- Answered member questions regarding enrollment, claims, benefits, referrals and pre-authorizations.
- Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
- Trained, mentored and evaluated employees on service quality, knowledge and performance.
Operations Manager
Lafitness
Marietta, GA
07.2018 - 07.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
Operations Manager
Genesis Health Clubs
Omaha, Nebraska
05.2015 - 07.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Front Desk Associate
Golds Gym
Omaha, Nebraska
05.2014 - 05.2015
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed basic daily bookkeeping tasks.
- Answered guest questions and referred to local points of interest.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
Education
Bachelor of Arts - Education
University of Nebraska At Omaha
Omaha05.2014
Skills
- Finance and Accounting Oversight
- Administrative Management
- Management Training
- Originality and Creativity
- Hiring and Onboarding
- Department Oversight
- Sales Tracking
Certification
AED/First Aid certified
Timeline
Area Manager
LaFitness
04.2022 - Current
Member Service Manager
LaFitness
07.2019 - 04.2022
Operations Manager
Lafitness
07.2018 - 07.2019
Operations Manager
Genesis Health Clubs
05.2015 - 07.2018
Front Desk Associate
Golds Gym
05.2014 - 05.2015
Bachelor of Arts - Education
University of Nebraska At Omaha
AED/First Aid certified
Similar Profiles
Brian WandellBrian Wandell
General Manager at LafitnessGeneral Manager at Lafitness
Lori BeattieLori Beattie
Senior Group Activities Regional Coordinator at LAFitnessSenior Group Activities Regional Coordinator at LAFitness
Anthony VegaAnthony Vega
Janitorial Worker at LafitnessJanitorial Worker at Lafitness