Allie Gilbreath
okemah
Summary
Dynamic Patient Care Representative with a proven track record at Daily Medical Equipment, excelling in patient relations and insurance verification. Adept at multitasking and enhancing patient experiences, I streamlined appointment scheduling, significantly reducing wait times. Committed to maintaining confidentiality while fostering strong relationships, ensuring optimal patient care and satisfaction. I am a full time online student at osuit.
Overview
3
3
years of professional experience
Work History
Paitent Care Representative
Daily Medical Equipment
07.2025 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
Sales Associate
the Wooden Willow
01.2023 - 07.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Epic Charter Schools
Oklahoma City, OKNo Degree -
Osuit
Okmulgee, OKSkills
- Organizational skills
- Billing processes
- Multitasking
- Patient-focused care
- Verbal and written communication
- Patient education
- Patient confidentiality
- Claims processing
- Relationship building
- Patient chart maintenance
- Insurance verification
- Documentation
- Goal setting
- Patient information verification
- Insurance coverage verification
- Insurance practices
- Patient relations
- Healthcare operations
Timeline
Paitent Care Representative
Daily Medical Equipment
07.2025 - Current
Sales Associate
the Wooden Willow
01.2023 - 07.2025
High School Diploma -
Epic Charter Schools
No Degree -
Osuit
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