Allie Grace
Muncy,PA
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
7
7
years of professional experience
Work History
PTF Clerk
United States Postal Service
08.2023 - Current
- Enhanced workplace safety by maintaining a clean and organized work environment.
- Managed high volumes of mail during peak seasons while maintaining a strong focus on customer satisfaction.
- Increased productivity by streamlining sorting procedures for incoming and outgoing mail.
- Assisted in training new employees on proper procedures for handling mail and packages.
- Handled difficult customer situations calmly, resolving issues effectively without escalation or negative impact on operations.
- Reduced errors in mail delivery by diligently checking addresses and postage requirements for accuracy.
- Maintained up-to-date knowledge of USPS regulations to provide accurate information to customers regarding mailing options and pricing.
- Added accurate data entry into computer system to complete transactions.
- Managed cash register transactions accurately, ensuring proper handling of payments and providing excellent customer service at the point of sale.
- Developed positive relationships with customers through friendly interactions, gaining trust and loyalty over time.
Regional Sales Support Agent
Construction Specialties
09.2019 - 07.2023
- Managed client relationships with effective communication and follow-up techniques.
- Developed training materials for new hires, fostering a knowledgeable and skilled sales support workforce.
- Supported the negotiation process by preparing essential documentation like proposals or pricing comparisons.
- Maintained accurate records of client information, ensuring seamless team communication and collaboration efforts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with account management, resulting in greater financial control and organization.
- Developed a keen understanding of company products, services, and policies in order to provide accurate information and guidance to clients during the order entry process.
Administrative Assistant
Dedicated Nursing Associates
06.2017 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
Education
High School Diploma -
Iosco RESA
East Tawas, MISkills
- Multitasking proficiency
- Critical thinking abilities
- Filing and archiving
- Document Preparation
- Client Account Management
- Cash handling expertise
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service and Communication Skills
Timeline
PTF Clerk
United States Postal Service
08.2023 - Current
Regional Sales Support Agent
Construction Specialties
09.2019 - 07.2023
Administrative Assistant
Dedicated Nursing Associates
06.2017 - 09.2019
High School Diploma -
Iosco RESA