- Backpacking and Hiking
- Reading
- Getting involved in local advocacy groups to promote positive change in the community
Allie Guerra
Legal Assistant
West Hartford
Summary
Enthusiastic and well connected individual with 10 years of professional customer service experience. Use strong research, communication and interpersonal skills to portray the foremost image of the company. Adaptable interpersonal and communicative skills when interacting with diverse individuals. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Pursuing a new professional opportunity with long-term potential.
Overview
11
11
years of professional experience
Work History
Legal Assistant
RisCassi & Davis
11.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
Health Services Administrator
Connecticut Air National Guard
12.2019 - Current
- Responsible for patient care beginning to end within the Medical Clinic ensuring completion of all IMR items necessary. Skilled in managing front office functions, not limited to customer service, records management, and patient appointments to HIPAA regulations.
- Supervised a staff of 2, responsible for maintaining privacy of 1,200+ member's medical records.
- Assisted in a detailed medical records management audit of 869 physical medical records in July 2021.
- Upkeep requirements for education and training qualifications of 4A0's.
- Team lead for administration remote vaccination site.
- Maintained up-to-date information in electronic medical records software.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Paralegal
The Flood Law Firm
06.2024 - 11.2024
- Prepared legal briefs, motions, and pleadings.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Production Recruiter
Connecticut Air National Guard
12.2021 - 04.2024
- Transport applicants to the Military Entrance Processing Station (MEPS). Effectively coordinate with high schools/colleges and towns revitalizing a previously vacant zone. Diligently worked advertising and marketing strategies leading the next generational airmen. Explained Air National Guard benefits including educational benefits, healthcare, travel opportunities, etc to all age brackets within the community.
- Tracked schools and business within the local area; distributed benefit information and held conversation with various employees.
- Created tools for advertising to maximize potential knowledge of the CTANG.
- Planned and executed visits with 60+ local high schools.
- Coordinated and attended numerous career/local fairs; represented Air National Guard.
- Supported hiring process by scheduling interviews, conducting reference checks, and completing various paperwork.
- Communicated with applicants across various stages of hiring process.
Insurance & Billing Specialist
Westchester Eye Care
02.2020 - 09.2021
- Precisely completed claims paperwork, submitted to insurance companies, and tracked claims accordingly to ensure timely payment from the insurance companies. Monitored all outstanding invoices with patients and insurance companies. Succeeded in correcting, resubmitting, and receiving outstanding payments from insurance companies of $15,000.
- Use EMR software to manage the schedule and patient file, upholding patient confidentiality by the clinic and HIPAA.
- Prioritizing and delegating responsibilities for insurance pulling.
- Accurately verified patient eligibility, copying of patient copays while calling insurance companies.
- Increased recovery of aged receivables, devising targeted strategies for follow-up on long-standing unsettled claims.
- Contributed to cost-saving initiatives by analyzing billing data trends and recommending process improvements where needed.
Inbound Expert
Target
09.2019 - 02.2020
- Promoted a culture of continuous learning by participating in professional development workshops and sharing insights with colleagues.
- Proactively identified process improvements to optimize workflow efficiency within the inbound specialist team.
- Contributed to reducing call waiting times by efficiently managing high volumes of inbound calls during peak hours.
- Improved customer satisfaction by promptly addressing inbound inquiries and providing accurate information.
- Ensure the organization and accuracy of stock in both the sales floor and backroom to effectively maintain product zoning.
Health Services Administrator
Minneapolis Air Reserve
07.2016 - 12.2019
- Responsible for assisting the NCO of the Drug Demand Reduction Program (DDR) with various tasks pertaining to testing airmen for drugs.
- Evaluated medical cases at hand to determine priority of members medical needs.
- Studied, researched and reported discrepancies with member's medical records.
- Communicated and coordinated with members scheduling medical appointments.
- Created and implemented organizational policies and procedures.
- Developed and maintained electronic record management systems to analyze and process data.
- Tracked and evaluated statistical data on healthcare activities to make effective program decisions.
Lead Bartender
Field Club of Omaha
03.2018 - 08.2019
- Service oriented with extraordinary ability to understand members' needs and preferences of regular Golf and Social members. Consistently provided prompt service, positive member experience and managed members accounts all while upholding customer satisfaction.
- Provided fast friendly service to all the customers at the bar as well as mixing all the drinks for the servers.
- Maintained a positive and stress free work environment even during rush periods.
- Consistently kept bar area and work areas clean in accordance with federal and state laws.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Cashier
Scheels All Sports
11.2015 - 12.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
Benefits Coordinator
Alliance Group
05.2017 - 08.2017
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
- Streamlined benefits enrollment process for improved accuracy and reduced administrative workload.
- Managed and tracked company policies and payments using Excel and generated various reports utilizing the company's software.
General Merchandise Lead
Krogers Grocery Store
02.2014 - 04.2016
- Promoted store-wide sales events through effective visual merchandising techniques, driving increased foot traffic and revenue generation.
- Maintained detailed records of inventory levels, sales performance, and employee productivity to facilitate data-driven decisionmaking.
- Established strong relationships with suppliers for improved negotiation power on pricing agreements.
- Streamlined inventory management processes, resulting in reduced overstock and increased turnover rates.
Education
Associate of Science - Health Care Management
Community College of The Air Force
Montgomery, AL08-2025
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CT08-2025
Skills
- Ability to prioritize time effectively
- Understanding of northeast recruiting
- Independently working towards a team goal
- Strong influencing skills
- Ability to work with all age levels
- Superior attention to detail
- Excellent organizational skills
- Time management skills
- Ability to critically think under pressure
- Organizational leadership
Accomplishments
- Humanitarian Service Medal, COVID Mission - June 2021
- Top Graduate in Air Force Recruiting School - October 2022
- Professional Military Education - Airmen Leadership Course - August 2019
- Professional Military Education - Non-Commissioned Leadership Course - November 2021
Additional Work Experience
- Insurance & Billing Specialist, Westchester Eye Care, 02/01/20, 09/01/21, Precisely completed claims paperwork, submitted to insurance companies, and tracked claims accordingly to ensure timely payment from the insurance companies., Monitored all outstanding invoices with patients and insurance companies., Succeeded in correcting, resubmitting, and receiving outstanding payments from insurance companies of $15,000., Use EMR software to manage the schedule and patient file, upholding patient confidentiality by the clinic and HIPAA., Prioritizing and delegating responsibilities for insurance pulling., Accurately verified patient eligibility, copying of patient copays while calling insurance companies.
- Lead Bartender, Field Club of Omaha, 05/01/18, 08/01/19, Service oriented with extraordinary ability to understand members' needs and preferences of regular Golf and Social members., Consistently provided prompt service, positive member experience and managed members accounts all while upholding customer satisfaction., Provided fast friendly service to all the customers at the bar as well as mixing all the drinks for the servers., Maintained a positive and stress free work environment even during rush periods., Consistently kept bar area and work areas clean in accordance with federal and state laws.
- Amn of Health Services Admin, Minneapolis Air Reserve, 07/01/16, 12/01/19, Responsible for assisting the NCO of the Drug Demand Reduction Program (DDR) with various tasks pertaining to testing airmen for drugs., Evaluated medical cases at hand to determine priority of members medical needs., Studied, researched and reported discrepancies with member's medical records., Communicated and coordinated with members scheduling medical appointments.
Organizational Affiliations
- National Guard Association of Connecticut
- Enlisted Association of the National Guard
- The Literacy Advocacy Project
- Habitat for Humanity
Affiliations
National Guard Association of CT
Enlisted Association of the National Guard
Interests
Timeline
Legal Assistant
RisCassi & Davis
11.2024 - Current
Paralegal
The Flood Law Firm
06.2024 - 11.2024
Production Recruiter
Connecticut Air National Guard
12.2021 - 04.2024
Insurance & Billing Specialist
Westchester Eye Care
02.2020 - 09.2021
Health Services Administrator
Connecticut Air National Guard
12.2019 - Current
Inbound Expert
Target
09.2019 - 02.2020
Lead Bartender
Field Club of Omaha
03.2018 - 08.2019
Benefits Coordinator
Alliance Group
05.2017 - 08.2017
Health Services Administrator
Minneapolis Air Reserve
07.2016 - 12.2019
Cashier
Scheels All Sports
11.2015 - 12.2017
General Merchandise Lead
Krogers Grocery Store
02.2014 - 04.2016
Associate of Science - Health Care Management
Community College of The Air Force
Bachelor of Arts - Psychology
University of Connecticut
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