Allie Jones
Leland,NC
Summary
Dedicated Care Associate and Veterinary Technician with a proven track record at Novant Health and Myrtle Grove Animal Hospital. Excelled in medical history collection and client education, enhancing patient care and satisfaction. Demonstrated exceptional teamwork and problem-solving abilities, significantly improving operational efficiency. Skilled in surgical preparation and laboratory testing, committed to high-quality patient outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Associate ICCU
Novant Health New Hanover Regional Medical Center
07.2024 - Current
- Improved patient safety by closely monitoring vital signs and promptly reporting any concerns to the nursing staff. Protected confidentiality of patient information by adhering to HIPAA guidelines in all documentation and communication efforts. Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff. Assisted patients with personal hygiene tasks, ensuring cleanliness and dignity.
Veterinary Technician/Senior Customer Service Representative
Myrtle Grove Animal Hospital
09.2022 - 06.2024
- Performing an initial assessment on the pet , Taking vital signs and gathering medical history , Patient triage , Client education and communication regarding medications, vaccinations, and routine care, Medical record keeping, Running rooms with doctors , Venipuncture, Setting up and cleaning after surgery's, Wrapping surgical instruments and gowns, Running autoclave, Lab and Cytology sample collection and processing, Taking and processing radiographs, Catheter placement, Preparing animals and equipment for surgery , Assisting during surgery and dentals, Anesthesia monitoring, Filling medications and monitoring the pharmacy area, Logging control drugs , Laser Therapy , Fear Free coordinator, Social media coordinator.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Veterinary Assistant/Technician
Park West Animal Hospital
07.2021 - 06.2022
- Taking vitals on surgery patients, Performing an initial assessment on the pet, Taking vital signs and gathering medical history, Patient triage, Setting up and cleaning after surgery's, Wrapping surgical instruments and gowns , Running autoclave, Running rooms with doctors, Client education and communication regarding medications, vaccinations, and routine care, Medical record keeping , Venipuncture, Lab and Cytology sample collection and processing, Taking and processing radiographs , Catheter placement, Preparing animals and equipment for surgery, Assisting during surgery, Extubation patients, Rehab tech (physical therapy ), Laser Therapy.
Kennel Technician/Veterinary Assistant
Myrtle Grove Animal Hospital
07.2019 - 07.2021
- Kept kennel areas and play yards clean, organized and free of safety hazards to protect animals. Coordinated timely feeding, bathing and physical exercise for animals under care. Followed customer specifications and good nutritional guidelines for animals' feedings. Observed animals to identify medical concerns. Administered oral and topical medications in accordance with owner instructions and vet guidelines.
Education
Associate Degree in Nursing - Nursing
Cape Fear Community College
Wilmington, NC08-2027
Certified Nursing Assistant -
Cape Fear Community College
Wilmington, NC01-2025
High School Diploma -
Eugene Ashley High School
Wilmington, NC2021
Skills
- Client Education
- IV placement
- Surgical preparation
- X-ray animals
- Teamwork
- Problem-solving
- Immunization
- Compassionate care
- Vital signs monitoring
Certification
- Certified Nursing Assistant (CNA) - State test planned on 1/29/24 and 1/30/24
Timeline
Care Associate ICCU
Novant Health New Hanover Regional Medical Center
07.2024 - Current
Veterinary Technician/Senior Customer Service Representative
Myrtle Grove Animal Hospital
09.2022 - 06.2024
Veterinary Assistant/Technician
Park West Animal Hospital
07.2021 - 06.2022
Kennel Technician/Veterinary Assistant
Myrtle Grove Animal Hospital
07.2019 - 07.2021
Associate Degree in Nursing - Nursing
Cape Fear Community College
Certified Nursing Assistant -
Cape Fear Community College
High School Diploma -
Eugene Ashley High School