Allie Masse
Las Vegas
Summary
Results-oriented Executive Operations Manager skilled in strategic planning, process improvement, and team leadership. Experienced in optimizing daily operations to enhance efficiency and effectiveness. Drives growth and productivity through innovative business strategies while cultivating a positive work environment and consistently achieving operational goals.
Overview
35
35
years of professional experience
Work History
Executive Operations Manager
Affordable RV Service and Repair
Las Vegas
05.1999 - 05.2025
- Managed daily operations for RV service and repair activities.
- Ensured adherence to company policies and quality standards in all operations.
- Oversaw staff scheduling and resource allocation to meet service demands.
- Trained new employees on operational procedures and safety standards.
- Ordered supplies and equipment necessary for daily operations.
- Coordinated interdepartmental communication to enhance service delivery efficiency.
- Resolved customer complaints quickly and efficiently while providing excellent customer service.
- Maintained precise records of operational activities, including expenditures, invoices, and payroll information, to support financial accuracy.
- Represented organization to governmental contract agencies, business to business and general public.
- Managed inventory levels by monitoring stock usage and ordering supplies to maintain optimal stock.
- Ensured compliance with regulatory standards set by government agencies such as OSHA and EPA.
- Cultivated long-term client relationships through proactive follow-up communication.
- Created and maintained website design, layout, and navigation structure.
- Optimized website design based on user experience testing results and analytics insights.
- Designed graphical elements such as logos, icons, and banners that were incorporated into the website design.
- Created a strong web presence by optimizing website design, SEO, SEM, SMM and other digital marketing techniques.
- Managed budgets for advertising campaigns to ensure cost-effectiveness.
Lead Merchandiser
Camping World
Henderson
08.1995 - 05.1999
- Revised corporate planograms and ensured accurate implementation across all store locations.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Executed merchandising plans through collaboration with suppliers, manufacturers, and retailers.
- Placed prices and descriptive signage to enhance displays and promote items.
- Coordinated inventory management processes to maintain optimal stock levels and minimize waste.
- Coordinated inventory, stocking and ordering.
- Performed scheduled inventory counts and supply audits.
- Utilized barcode scanners to quickly update inventories in the system.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
Assistant Manager
Prometheus
Newbury Park
02.1990 - 08.1995
- Managed daily operations of residential and commercial properties effectively.
- Supervised leasing processes and conducted tenant screenings for vacancies.
- Maintained financial records and prepared monthly budget reports to ensure fiscal accountability.
- Resolved resident complaints and expedited maintenance requests to enhance tenant satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Supervised property staff to streamline operations and improve service delivery.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
Education
Associate of Arts - Business Management
Moorpark College
Moorpark, CA09-1986
High School Diploma -
Indian Hills
Calabasas, CA06-1986
Skills
- Operations management
- Budget management
- Regulatory compliance
- Inventory control
- Customer relationship management
- Supervision and training
- Time management
- Digital marketing
- Market research
- Online advertising
- Content management system
- Team building
Timeline
Executive Operations Manager
Affordable RV Service and Repair
05.1999 - 05.2025
Lead Merchandiser
Camping World
08.1995 - 05.1999
Assistant Manager
Prometheus
02.1990 - 08.1995
Associate of Arts - Business Management
Moorpark College
High School Diploma -
Indian Hills