Allie Masterson
Dufur
Summary
Diligent lifeguard with extensive experience leading and supervising lifeguard teams. Effective at implementing safety protocols and managing emergency situations. Demonstrated skills in team coordination and conflict resolution. Certified in CPR, first AID, and AED training.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Lifeguard
Dufur Community Pool
05.2023 - 08.2025
- Informed patrons of unsafe or hazardous conditions and requested alternative activities.
- Assisted with swim lessons for all ages, including special-needs participants.
- Provided emergency response for medical or other emergencies as needed.
- Provided waivers and other safety documents for patrons to sign for legal guidelines.
- Facilitated the certification and recertification of lifeguards in CPR, First Aid, and lifeguarding.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Enforced pool rules and regulations, taking disciplinary action when necessary.
- Used training and medical supplies to examine injured people and administer first aid.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Recognized swimmers in need of assistance and acted quickly.
- Monitored weather and environmental conditions, making operational decisions to ensure safety.
- Trained new hires on safety protocols, procedures, and customer service standards.
- Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
- Maintained cleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
- Coordinated scheduling of shift rotations amongst lifeguard staff members to ensure adequate coverage at all times.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
Back Office Associate
Cascade Eye and Skin Centers
06.2020 - 08.2024
- Coordinated scheduling for medical procedures and patient appointments efficiently.
- Managed patient records and data entry using electronic health record systems like ATHENA health.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Managed daily office operations and maintained a clean and efficient workspace.
- Facilitated communication within the office and with external partners.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Provided customer service assistance as needed.
- Answered telephones, directed calls, and took messages.
- Monitored and updated customer accounts on a daily basis.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Maintained confidentiality of sensitive information and documents.
- Delivered messages and ran errands for the office.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Education
Some College (No Degree) - Pre-Nursing
Boise State University
Boise, ID05-2027
High School Diploma -
Dufur School
Dufur06-2023
Skills
- CPR certification
- First aid training
- Customer service
- Water safety instruction
- Navigating online medical databases like ATHENA
- Emergency response
- Effective communication
- Teamwork skills
- Patience and empathy
- Critical thinking
- Certified in CPR/AED
Accomplishments
- Dean's List at Boise State University
- National Honor Society
Affiliations
- Volleyball Team Captain
- Basketball Team Captain
- Alpha Sigma Alpha Sorority Member
Certification
- CPR Certified
- First Aid Certified
Timeline
Head Lifeguard
Dufur Community Pool
05.2023 - 08.2025
Back Office Associate
Cascade Eye and Skin Centers
06.2020 - 08.2024
Some College (No Degree) - Pre-Nursing
Boise State University
High School Diploma -
Dufur School
References
References available upon request.