Sarah Mija
Queensbury,NY
Summary
Over 15+ years of professional experience that includes, consultation with appropriate healthcare staff, with medical community and administration. Been a crucial part of a start up PACE program as a key member for decision making during the building process, policy development, development and contracting with community partners and part of fostering a positive culture. Aided with marketing a 40 bed sub-acute rehab within the community, expanded as well as marketed a Palliative care program, transitional care, behavioral health, pediatric care management and chronic/health home care management to local medical professionals, external partners, hospitals and community agencies; employee training and development, controlled operations, human resources, developed business strategies and projections. Demonstrate the ability to multi-task and make decisions to move projections and improve outcomes through persistent goal setting, project finishing, staff development/engagement and multi-skilled collaborating.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Site Operations and Team Services
PACE At Hudson Headwaters, Inc.
01.2023 - Current
- Part of a start up team that develops policies, completed and submitted both state and federal applications, facilitates collaboration with various internal and external partners and was an influential part of the building process.
- Develop and maintain strong relationships with internal and external partners.
- Oversight of PACE day center operations to ensure we will provide quality care to Participants.
- Assist in recruiting, hiring and training of team members.
- Manage internal orders, marketing outreach and community liaison pertaining to PACE education.
- Facilitative leader for PACE interdisciplinary team and direct oversight of multiple disciplines to provide necessary services, access to coordinated care and quality care to participants.
Senior Leader of Pathways
Hudson Headwaters Health Network
06.2020 - 01.2023
- Implemented new systems to increase productivity, efficiency, access for patients and improve patient outcomes.
- Set clear team goals and delegated tasks and set deadlines.
- Provided expert leadership to team of 3 Coordinators, 2 Nurses and 5 Providers.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Maximized product quality, cost controls and safety through diligent leadership.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Discovered training needs and provided coaching.
- Developed and executed strategic plans, driving organizational growth and expansion of home based primary care and palliative care to reach more patients.
Regional Care Management Leader South
Hudson Headwaters Health Network
08.2015 - 06.2020
- Over see 14+ care management staff, time cards, operations, workflows, maintain DOH requirements and credentialing
- Audit, data mine and develop strategies to improve patient outcomes, care management efficiency and maintain quality case loads
- Work with operations, nursing, providers and all health center team members on improving patient care, improve communication and education to facilitate proper patient care
- Develop workflows, programs, services as well as collaborate with multiple community agencies and inter department services to start up, expand or improve current or new programs
- Collaborate with external partners to improve community relations, decrease silo’s, improve patient outcomes and decrease gaps in care
- Maintain growth in management, team growth, marketing, inter-agency communication and leadership within both team and network.
Rehabilitation Director-Certified Occupational Therapy Assistant
Preferred Therapy Solutions
06.2009 - 08.2015
- Suggest new services and programs to meet unfulfilled needs
- Oversaw and assisted in upgrade of computer system and implementation of training programs for employees
- Developed and maintained patient review program to asses patients and family’s needs and identify perceived problems
- Leadership role for all employees; keep successful driven team while adhering to all state/national/Medicare policy and procedures
- Effective communication with appropriate members of medical community, discharge planners, case managers, administration, local industry, families and hired staff
- Advocate for all patients and residents to ensure carry through with ADL and ambulation programs are continued
- Payroll, customer service, conduct various reports, scheduling, training, communication, managing operations, oversee 10 fulltime staff and 26 per diem and program development.
Certified Occupational Therapist
Capital Living and Rehab
05.2006 - 06.2009
- Effective communication with rehab team to care plan for residents, evaluate, treat and discharge planning with families, resident and facility team
- Managerial duties working with MDS, communication with department heads on several issues
- Responsible for ordering and budgeting of all equipment, copy/fill department paperwork and conduct in servicing for facility
- Developed program with provided education to rehab and nursing staff on splinting and wheelchair positioning
- Implementation of care plans and work closely and effectively with OTR
- Closely worked with Rehab director on creating and implementation a Total Hip protocol for company.
Education
A degree in Occupational Therapy -
Maria College
Albany, NY06.2006
Associates degree in Liberal Arts and Science -
Adirondack Community College
Queensbury, NY06.2003
Bachelor degree - Healthcare Administration
Southern New Hampshire University
Manchester, NH01.2018
Skills
- Operations Management
- Workforce Planning
- Customer Service Management
- Relationship Building
- Teamwork and Collaboration
- Team Leadership
- Staff training/development
Certification
National board certification Occupational therapy
References
References upon request
Timeline
Director of Site Operations and Team Services
PACE At Hudson Headwaters, Inc.
01.2023 - Current
Senior Leader of Pathways
Hudson Headwaters Health Network
06.2020 - 01.2023
Regional Care Management Leader South
Hudson Headwaters Health Network
08.2015 - 06.2020
Rehabilitation Director-Certified Occupational Therapy Assistant
Preferred Therapy Solutions
06.2009 - 08.2015
Certified Occupational Therapist
Capital Living and Rehab
05.2006 - 06.2009
A degree in Occupational Therapy -
Maria College
Associates degree in Liberal Arts and Science -
Adirondack Community College
Bachelor degree - Healthcare Administration
Southern New Hampshire University
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