Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Support Services Coordinator and Operations
Iaedp Foundation
09.2023 - Current
Enhanced client satisfaction by efficiently addressing and resolving support service inquiries.
Evaluated existing systems regularly, identifying opportunities for optimization or enhancements that could improve overall efficiency.
Established a positive work environment by promoting teamwork and encouraging open communication among colleagues.
Managed multiple projects concurrently, ensuring timely completion and high-quality deliverables.
Contributed actively to the continuous improvement of support services, sharing insights and best practices with colleagues to foster a culture of excellence.
Maintained detailed records of client interactions, enabling accurate tracking of recurring issues and areas requiring improvement.
Coordinated the Exhibit Hall and all Exhibitors and Sponsors for our annual live Symposium.
Created a functional mobile app for our Membership and Live Symposium.
Leadership Legislative Assistant to Assistant Majority Leader
Office of the Speaker Illinois House of Representatives
01.2023 - 09.2023
Provides administrative secretarial support to one or more Democratic Leadership members, maintaining member schedules and arranging travel.
Schedules appointments and arranging meetings as requested by a member.
Corresponds with constituents and handled confidential information.
Tracks constituent correspondence in database.
Tracks legislation through the legislative process.
Creating and maintaining budgets and contact lists; Copying and emailing documents.
Educated constituents on the legislative process, enhancing their understanding and involvement in policymaking.
Collaborated with fellow staffers to coordinate schedules accurately, ensuring punctual attendance at all necessary engagements.
Handled sensitive information discreetly while maintaining strict confidentiality protocols for all involved parties.
Leadership Legislative Assistant to Assistant Majority Leader/Sergeant at Arms
Office of the Speaker Illinois House of Representatives
01.2023 - 09.2023
Provides administrative secretarial support to one or more Democratic Leadership members, maintaining member schedules and arranging travel.
Schedules appointments and arranging meetings as requested by a member.
Corresponds with constituents and handled confidential information.
Tracks constituent correspondence in database.
Tracks legislation through the legislative process.
Creating and maintaining budgets and contact lists; Copying and emailing documents.
Educated constituents on the legislative process, enhancing their understanding and involvement in policymaking.
Collaborated with fellow staffers to coordinate schedules accurately, ensuring punctual attendance at all necessary engagements.
Handled sensitive information discreetly while maintaining strict confidentiality protocols for all involved parties.
Leadership Legislative Assistant to Majority Leader
Office of the Speaker Illinois House of Representatives
04.2021 - 01.2023
Provides administrative secretarial support to one or more Democratic Leadership members, maintaining member schedules and arranging travel.
Schedules appointments and arranging meetings as requested by a member.
Corresponds with constituents and handled confidential information.
Tracks constituent correspondence in database.
Tracks legislation through the legislative process.
Creating and maintaining budgets and contact lists; Copying and emailing documents.
Educated constituents on the legislative process, enhancing their understanding and involvement in policymaking.
Collaborated with fellow staffers to coordinate schedules accurately, ensuring punctual attendance at all necessary engagements.
Handled sensitive information discreetly while maintaining strict confidentiality protocols for all involved parties.
Committee Clerk
Office of the Clerk of the Illinois House of Representatives
01.2020 - 04.2021
Ensure proper motions and procedures are followed in committees; Record and maintain audio for each committee hearing; Copy, assemble, and distribute committee records; Respond to public requests for information; Transcribe legislative debates.
Veterinary Assistant
Capitol Illini Vet Services
11.2017 - 06.2019
Provided assistance, medical attention, emotional support, and other personal care to animals brought in and their owners; Monitored and reviewed information from materials, events, or the environment, to detect and assess problems; Managed day-to-day office operations and general inquiries; Used knowledge of the information and techniques needed to diagnose and treat animal injuries, diseases, or deformities
This included symptoms, treatment alternatives, drug properties and interactions, and preventative health measures; Created, maintained, and entered information into databases.
Education
High School Diploma -
Williamsville High School
Williamsville, IL
05.2013
Skills
Strong Organization
Workload balancing
Client satisfaction
Crisis Management
Remote Support
Stress Tolerance
Workload Management
Attention to Detail
Responsible and Dependable
Critical Thinking
Team Collaboration
Relationship Building
Events Coordination
Microsoft Office
Skilled in Google Suite
Skilled in Constant Contact
Proficient in Adobe
References
Gregory Harris, Former Majority Leader of the Illinois House of Representatives, 773-407-0332, rep13greg@gregharris.org
Tiffany Moy, Illinois House of Representatives Chief of Staff, tmoy@hds.ilga.gov
Mika Baugher, Leadership Legislative Assistant Supervisor, 217-246-3315, mbaugher@hds.ilga.gov
Sara Cantu, iaedp Foundation Director of Certification and Curriculum and Owner of The Therapy Academy, 972-534-3102, sara@therapy-academy.com
Timeline
Support Services Coordinator and Operations
Iaedp Foundation
09.2023 - Current
Leadership Legislative Assistant to Assistant Majority Leader
Office of the Speaker Illinois House of Representatives
01.2023 - 09.2023
Leadership Legislative Assistant to Assistant Majority Leader/Sergeant at Arms
Office of the Speaker Illinois House of Representatives
01.2023 - 09.2023
Leadership Legislative Assistant to Majority Leader
Office of the Speaker Illinois House of Representatives
04.2021 - 01.2023
Committee Clerk
Office of the Clerk of the Illinois House of Representatives
Director of Language Services at International Association of Eating Disorders Professionals (iaedp)Director of Language Services at International Association of Eating Disorders Professionals (iaedp)