Allie Morris
Bristol,VA
Summary
Dynamic and compassionate professional with extensive experience in customer service and medical assistance at Ballad Health. Proven ability to enhance client satisfaction through effective communication and personalized care. Skilled in HIPAA compliance and patient scheduling, fostering trust and loyalty while ensuring high-quality service delivery. Adaptable team player committed to excellence.
Overview
8
8
years of professional experience
Work History
Caterer
Ladybug Catering Company
Bristol, VA
04.2022 - 02.2025
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Customer Service Representative
Bass Pro Shops
Bristol, TN
08.2022 - 04.2023
- Effectively managed high-stress situations, maintaining professionalism during conflict resolution.
- Resolved customer complaints with empathy, boosting loyalty and encouraging repeat business.
- Handled escalated calls to achieve satisfactory resolutions for customers and company.
- Responded promptly to customer inquiries regarding products, services, and company information.
Medical Assistant
Ballad Health
Bristol, TN
06.2020 - 07.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
ClickList Associate
Kroger
Bristol, VA
03.2017 - 05.2019
- Assisted coworkers during peak hours to ensure timely completion of all tasks without sacrificing the quality of service provided.
- Implemented time-saving strategies for efficient order assembly without compromising quality or accuracy.
- Collaborated with team members to maintain clean and organized workspaces for improved efficiency.
- Followed sheets to pull out correct items and correct quantities of merchandise.
Education
Certified Medical Assistant - Medical
Virginia Highlands Community College
Abingdon, VA05.2020
High School Diploma -
Virginia High School
Bristol, VA05.2019
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Compassionate
- CPR
- Specimens collection and processing
- Adaptable
Timeline
Customer Service Representative
Bass Pro Shops
08.2022 - 04.2023
Caterer
Ladybug Catering Company
04.2022 - 02.2025
Medical Assistant
Ballad Health
06.2020 - 07.2021
ClickList Associate
Kroger
03.2017 - 05.2019
Certified Medical Assistant - Medical
Virginia Highlands Community College
High School Diploma -
Virginia High School