Summary
Overview
Work History
Education
Skills
Timeline
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Allie Newhauser

Ogden,UT

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

5
5
years of professional experience

Work History

Server

Hug Hes American Kitchen
07.2023 - Current
  • Trained new staff on menu offerings and service protocols to enhance team performance.
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
  • Managed multiple tables efficiently during peak hours, maintaining a smooth flow of service.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
  • Resolved customer complaints effectively, enhancing overall dining experience and fostering repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Front Desk Receptionist

Auberge at North Ogden
02.2023 - Current
  • Handled multi-line phone systems, directing calls to appropriate departments promptly.
  • Developed and maintained organized filing systems, improving document retrieval efficiency.
  • Implemented visitor management protocols, enhancing security and streamlining guest tracking.
  • Addressed guest inquiries and concerns effectively, fostering positive relationships and repeat business.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.

Hostess

Hug Hes American Kitchen
06.2020 - 07.2023
  • Managed guest seating arrangements to optimize dining flow and enhance customer experience.
  • Assisted in training new staff on hospitality standards and service protocols.
  • Monitored dining area for cleanliness and ambiance, ensuring a welcoming atmosphere.
  • Resolved guest inquiries and concerns promptly, maintaining high satisfaction levels.
  • Streamlined check-in processes during peak hours for improved efficiency and service speed.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

High School Diploma -

Weber High School
Pleasant View, UT
05-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Customer service
  • Memory retention
  • Guest engagement
  • Team collaboration
  • Time management
  • Telephone etiquette
  • Front office management
  • Issue handling

Timeline

Server

Hug Hes American Kitchen
07.2023 - Current

Front Desk Receptionist

Auberge at North Ogden
02.2023 - Current

Hostess

Hug Hes American Kitchen
06.2020 - 07.2023

High School Diploma -

Weber High School

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