Results-driven Shift Leader at Dairy Queen Grill & Chill, recognized for exemplary team leadership and innovative problem-solving. Achieved significant operational efficiency improvements while maintaining rigorous safety and customer satisfaction standards. Demonstrated adaptability and precision in task execution within a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dairy Queen Grill & Chill
Fond Du Lac, WI
03.2021 - 09.2024
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Resolved customer complaints promptly and professionally.
Maintained an organized work environment by delegating tasks to staff as needed.
Confirmed accuracy of daily sales reports before submitting them to management for review.
Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Supervised and led employees to maintain productivity and customer service levels.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Operated cash register accurately to process payments from customers.
I worked in a fast-paced environment while multitasking.