Allie Saylor-Hoover
Mt. Juliet,TN
Summary
Proven track record in enhancing customer satisfaction and fostering repeat business, demonstrated during tenure at Big Bad Wolf Smokehouse Grill/Stage Left Catering. Excelled in complex problem-solving and relationship management, leading teams to exceed client expectations. Achieved significant improvements in service delivery through strong multitasking and guest relations management skills. Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level travel specialist position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Waitress/Catering Specialist
Big Bad Wolf Smokehouse Grill/Stage Left Catering
10.2016 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Optimized staffing levels for each event, balancing efficiency with exceptional service quality.
- Led a team of catering professionals to execute seamless events, from setup to cleanup.
- Established a reputation for creativity by designing innovative displays and presentations that exceeded client expectations.
Togo Specialist
Logans Roadhouse Grill
01.2013 - 06.2018
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Education
High School Diploma -
Wilson Central High School
Lebanon, TN05.2010
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Handling Complaints
- Memory retention
- Complex Problem-Solving
- Complaint resolution
- Relationship Management
- Guest Relations Management
Timeline
Waitress/Catering Specialist
Big Bad Wolf Smokehouse Grill/Stage Left Catering
10.2016 - 06.2024
Togo Specialist
Logans Roadhouse Grill
01.2013 - 06.2018
High School Diploma -
Wilson Central High School
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