Allie Sylvester
Midlothian,IL
Summary
Dynamic professional with a proven track record at FirstService Residential, excelling in resident relations and financial management. Utilizes conflict resolution and budget management to streamline processes and enhance community relations. Strong understanding of effective communication and team collaboration to achieve consistent results.
Overview
5
5
years of professional experience
Work History
Assistant Community Association Manager
FirstService Residential
08.2022 - Current
- Improved community satisfaction by efficiently addressing and resolving resident concerns and inquiries.
- Managed the Association's budget, ensuring proper allocation of funds.
- Assisted General Manager in the development and preparation of the annual budget, ensuring alignment with organizational goals and financial objectives.
- Enforced compliance with community rules and regulations.
- Addressed and quickly resolved resident complaints with knowledgeable support.
- Prepared comprehensive financial reports for Board of Directors review.
- Facilitated homeowner remodeling projects by managing approvals and ensuring compliance with Association's declaration and rules.
Administrative Assistant
FirstService Residential
10.2020 - 08.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained and managed up-to-date records for leases, homeowner insurance compliance, vehicles, bikes, and pet registrations.
- Coordinated moves and delivery scheduling, ensuring timely and efficient logistics.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Conducted New Owner and Resident Orientations, facilitating a smooth transition.
- Organized resident events by collaborating with vendors, creating invitations, and overseeing event execution to ensure a seamless experience.
Assistant Conference Center Manager
Hines Real Estate
02.2020 - 10.2020
- Coordinated and scheduled tenant conference meetings, ensuring the accuracy of contracts, payments, and security deposits for conference room reservations.
- Supported clients in assembling conference room floor plans and assisted with the setup of presentations, audio, and microphone systems.
- Managed the freight calendar to ensure the efficient flow and safety of vendors and contractors in the dock area.
- Greeted clients and delivered exceptional customer service, ensuring their needs were met effectively and efficiently.
Education
Master of Science - Marketing
Eastern Illinois University
Charleston, IL12-2019
Skills
- Resident Relations and Customer Service Excellence
- Financial Management
- Board of Directors Support
- Conflict Resolution
- Property Maintenance Coordination
Accomplishments
Recipient of the FirstService Residential Building Great Relationships Core Value Award - 2023
Timeline
Assistant Community Association Manager
FirstService Residential
08.2022 - Current
Administrative Assistant
FirstService Residential
10.2020 - 08.2022
Assistant Conference Center Manager
Hines Real Estate
02.2020 - 10.2020
Master of Science - Marketing
Eastern Illinois University
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