Allie Walker
Fort Lauderdale,FL
Summary
Dynamic and dedicated professional with extensive experience in team leadership, employee training, and performance management. Adept at fostering productive working relationships and enhancing operational efficiency. Proven track record in both human resources and customer service environments, seeking to leverage skills in a management role within the aviation industry.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
Detroit, MI
07.2023 - Current
- Adhered to company policies regarding security measures and protocol at all times.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
HR Coordinator
Lippert Components Inc
Sterling Heights, MI.
11.2021 - 07.2023
- Completed onboarding and new hire orientation for employees.
- Supported employees with benefits enrollments by guiding process and answering questions.
- Updated database with payroll and employee information.
- Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
- Managed strategy for performance evaluation, corrective action and disciplinary measures.
- Organized company-wide events to increase personnel engagement and satisfaction.
Administrative Assistant
Progressive Management of America
Destin, FL
09.2020 - 11.2021
- Produced reports, prepared and proofread documents.
- Maintained the office and public calendar.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Compiled and produced presentations and reports as directed by leadership team.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Constructed emails and notices to be sent out by our office.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Store Manager
OKO Lifestyle
Watersound, FL
11.2018 - 07.2020
- Managed day-to-day operations.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained sales associates on customer service, sales techniques, and store policies.
- Communicated expectations to, and performed evaluations with all employees.
- Managed inventory, accounts, and invoices.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
Medical Sales Lead
Med-Pro Inc
Fort Lauderdale, FL.
02.2014 - 04.2019
- Increased value to clients through product knowledge.
- Assessed client needs and sold appropriate products.
- Increased product and brand awareness by marketing to local hospital labs, pediatricians and primary care providers.
- Served as primary contact for named accounts encompassing account management and sales responsibilities.
- Improved product and brand awareness by marketing to local hospital labs, pediatricians and primary care providers within community.
- Increased brand awareness by creating and executing marketing programs encompassing trade shows, round-tables and webinars.
Intern/ Trainer
Walt Disney World Resorts
Lake Buena Vista, FL
06.2018 - 12.2018
- Trained incoming employees on Disney’s procedures and expectations.
- Assessed employee needs for training in job roles throughout organization.
- Discussed performance-based objectives with department managers to determine contributory value of training and development programs.
- Tracked training progress for senior management team and maintained employee records.
- Conducted needs analysis for new training and staff development programs to apply to target departmental needs.
- Explained goals and expectations required of trainees.
Education
Union University
Disney University
Skills
- Team Leadership
- Policies Implementation
- Marketing
- Performance Management
- Project Management
- Employee Relations
- Employee Hiring
- Policy and Procedure Writing
- Payroll and Benefits Administration
- Staff Training and Development
- Conflict Resolution Tactics
- Complex Problem-Solving
Accomplishments
- Four Keys Award Recognized by Melissa Valiquette, Walt Disney World’s Epcot Vice President, for positive interactions with guests. Ranked among the top 1% of Disney employees for positive guest feedback.
Timeline
Flight Attendant
Delta Air Lines, Inc
07.2023 - Current
HR Coordinator
Lippert Components Inc
11.2021 - 07.2023
Administrative Assistant
Progressive Management of America
09.2020 - 11.2021
Store Manager
OKO Lifestyle
11.2018 - 07.2020
Intern/ Trainer
Walt Disney World Resorts
06.2018 - 12.2018
Medical Sales Lead
Med-Pro Inc
02.2014 - 04.2019
Union University
Disney University