Allie E Peabody
Cottonwood,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Supplier Engagement Team
Wayfair LLC
Boston, MA
11.2019 - 03.2024
- Liaised between customers and suppliers to expedite orders and meet customer demands.
- Strengthened customer retention by offering discount options.
- Mentored junior team members and managed employee relationships.
- Referred unresolved customer grievances to designated departments for further investigation.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized well-developed communication, active listening and persuasion talents when interacting with people.
- Documented customer requests with care.
Medical Front Office Manager
Dr Peter Niemczyk M.D.
Show Low, AZ
6 - Years
- Responsible for managing daily operations of front office, including greeting patients, answering phone calls and emails.
- Ensured that reception area was clean, organized, and well-stocked with necessary supplies.
- Developed policies for patient check-in and check-out procedures.
- Scheduled appointments for patients in accordance with office guidelines.
- Facilitated smooth communication between medical staff and patients via phone or email.
- Maintained accurate records of patient data such as insurance information, test results., in electronic health record system.
- Supervised and managed all front office staff, including training new employees.
- Assigned tasks to front office staff members and monitored their performance.
- Processed payments from patients for services rendered by practice.
- Performed administrative duties such as filing documents, ordering supplies.
- Monitored inventory levels of medical supplies used in front office.
- Organized meetings with vendors and suppliers related to purchasing materials for practice.
NBO Escalation Lead
AT&T Wireless
Oklahoma City, OK
9 - Years
- Conducted research into customer service issues and presented findings to management team.
- Collaborated with other departments to ensure customers' needs were met in a timely manner.
- Created detailed reports that outlined results of each resolution process used by escalation team.
- Maintained accurate records of all conversations with customers during escalations process.
- Coordinated with internal teams such as sales, marketing, finance, technical support., when necessary during escalation situation.
- Drafted formal letters of apology when appropriate after resolving issue successfully.
- Researched potential solutions for escalated cases using various online resources or databases.
- Participated in regular team meetings where ideas were exchanged on improving existing processes or creating new ones.
- Supported sales team members to drive growth and development.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
Some College (No Degree) - English Lit
Harding University
Searcy, ARSkills
- Documentation And Reporting
- Order Processing
- Key Performance Indicators
- Problem-solving abilities and Critical Thinking
- Account Management
- De-Escalation Techniques
- Billing Adjustments and Refunds
- Cross-Functional Collaboration
- Customer service excellence
Timeline
Supplier Engagement Team
Wayfair LLC
11.2019 - 03.2024
Medical Front Office Manager
Dr Peter Niemczyk M.D.
6 - Years
NBO Escalation Lead
AT&T Wireless
9 - Years
Some College (No Degree) - English Lit
Harding University