Allina Duran
Seattle,United States
Summary
Dedicated concessions supervisor with proven expertise in food safety compliance and customer service. Skilled in staff training and inventory management, ensuring high standards and guest satisfaction. Results-driven concessions supervisor known for excellence in customer service and staff training. Strong background in food safety compliance and cash handling procedures, committed to maintaining operational efficiency and enhancing guest experiences. Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
2026
2026
years of professional experience
Work History
Concessions Supervisor
Levy Resturants
Seattle, Washington
02.2025 - 08.2025
- Ensured compliance with health regulations by inspecting all concession areas on a regular basis.
- Provided excellent customer service to ensure guest satisfaction.
- Supervised and trained concessions staff in customer service, food preparation, and cash handling procedures.
- Performed routine maintenance tasks such as cleaning equipment, stocking shelves.
- Scheduled breaks for employees according to company guidelines.
- Product placement for new or product being moves
- Open/Close and run up to 6 stands in my general area front and back of house
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Cashier Team Lead
Levy Restaurants
Seattle, Washington
10.2022 - 02.2025
- Assisted cashiers with resolving customer complaints and inquiries.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Ensured compliance with all safety regulations while performing tasks.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Cashier
Sodexo Live
Seattle, Washington
04.2023 - 08.2023
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise when needed.
On Demand Driver
Hallcon at Google
Seattle, Washington
08.2021 - 08.2021
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Maintained detailed records of trips, including pick-up and drop-off times, mileage and fares collected.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Managed time efficiently when making multiple stops along designated routes.
- Adhered to company policies and procedures related to safety and security standards.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
Caishier/Assistant Manager - Training and Development
Arco Ampm
Seattle, Washington
02.2021 - 07.2021
- Conducted quality assurance checks to ensure that all products were properly priced and labeled before being placed on shelves.
- Participated in meetings with other managers to discuss operational plans or initiatives.
- Developed strategies to increase customer satisfaction ratings through improved service standards.
- Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
- Implemented operational procedures such as opening and closing procedures for the store.
- Performed administrative tasks such as filing paperwork or preparing documents for audits.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
Cashier/Shift Leader
76 Gas Station
Seattle, Washington
07.2018 - 12.2018
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
Customer Service Representative
Wal-Mart Supercenter
Federal Way, Washington
10.2008 - 05.2009
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Perform payroll check cashing , money grams , west union , store credit card payments
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Car Rental Agent
Alamo Rental Car
SeaTac, Washington
- Greeted customers, answered their questions and provided information about car rental services.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Explained the terms of rental agreements to customers.
- Assisted customers in selecting appropriate car models based on their needs.
- Trained new employees on operational procedures related to car rentals.
- Processed customer reservations and payments.
- Organized paperwork related to rentals, returns and repairs.
Education
Graduate Certificate - C.N.A
Nursing Assistant Training Institute
Shoreline, WA02-2011
GED -
Seattle Central Community College
Seattle, WA03-2010
Skills
- Food safety compliance
- Inventory management
- Cash handling procedures
- Customer service
- Staff training
- Time management
- Great people skills
- Fast Learner
- Driven and takes initiative
- Team leadership
- Employee training
- Teamwork and collaboration
References
References available upon request.
Timeline
Concessions Supervisor
Levy Resturants
02.2025 - 08.2025
Cashier
Sodexo Live
04.2023 - 08.2023
Cashier Team Lead
Levy Restaurants
10.2022 - 02.2025
On Demand Driver
Hallcon at Google
08.2021 - 08.2021
Caishier/Assistant Manager - Training and Development
Arco Ampm
02.2021 - 07.2021
Cashier/Shift Leader
76 Gas Station
07.2018 - 12.2018
Customer Service Representative
Wal-Mart Supercenter
10.2008 - 05.2009
Car Rental Agent
Alamo Rental Car
Graduate Certificate - C.N.A
Nursing Assistant Training Institute
GED -
Seattle Central Community College
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