Alline Jurewicz
Rochester,NH
Summary
Results-driven customer service professional with 15+ years of experience in hospitality, administration, and sales roles. Skilled in handling administrative tasks, accurate data entry, and delivering exceptional customer service. Proficient in Microsoft Office and other software applications to streamline operations and enhance productivity. Fluent in Portuguese and English for effective communication with a diverse clientele. Holds a Bachelor's degree in Tourism, demonstrating a strong industry foundation. Ensuring flexibility and adaptability in a dynamic work environment.
Overview
26
26
years of professional experience
Work History
Restaurant Server
110 Grill
11.2023 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Local Coordinator
Agent AuPair
06.2023 - 11.2024
- Participated in ongoing professional development opportunities to stay current on best practices relating to youth exchange programs.
- Collaborated with other Local Coordinators to share best practices for supporting exchange students and host families.
- Built a strong network of local resources, such as counselors and tutors, to support the academic success of exchange students.
- Improved communication between host families and exchange students by conducting regular check-ins and providing support.
- Ensured compliance with program regulations by closely monitoring student progress and addressing any issues promptly.
Restaurant Server/Manager
Over The Moon Farmstead
06.2023 - 10.2023
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages promptly
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to provide detailed recommendations to customers
- Maintained cleanliness and organization of the dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of meals to guests
Scanner
Recordsforce
04.2022 - 03.2023
- Gathered, sorted, and scanned documents to enter into a computer system.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Minimized errors through careful attention to detail during the document preparation process before scanning.
- Enhanced scanning efficiency by implementing an optimized workflow, reducing processing time.
- Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.
- Archived documents are to be located quickly by strictly following storage methods.
Restaurant Server
Outback Steakhouse - Bloomin' Brands
04.2009 - 03.2020
- Achieved high customer satisfaction for Serving and Hospitality
- Collaborated with the team and customer to ensure the delivery of efficient, high-quality service
- Consistently received positive feedback from guests on performance reviews
- Set up and operated line for lunch and dinner service, Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Sales Advisor
Bmw of Stratham
09.2019 - 02.2020
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Utilized CRM software to track leads, manage accounts, and analyze sales data for performance improvement
- Delivered persuasive sales presentations to prospective clients, highlighting key features and benefits of products/services
- Negotiated pricing agreements with clients to maximize profitability while maintaining competitive market positioning
- Identified client needs through active listening and provided tailored solutions to meet their specific requirements
- Resolved complex customer complaints or escalations effectively within established timelines
- Maintained accurate records of all interactions with clients using CRM system
Administrative Assistant/Receptionist
RDF Corporation
01.2017 - 07.2018
- Organized and maintained file system
- Answers and screens telephone calls, and provides coverage for main phone system when necessary
- Coordinates administrative schedules and makes appointments, Worked with inventory control and assists shipping and receiving
- Generated a variety of memos, reports, letters, and other work-related documents, Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
Sales Consultant
Kennedy Material Eletrico
01.1999 - 08.2004
- Excel, Word, Power Point, Adobe
- Financial consultant, Quotes and Electrical Material Sales Professional
- Worked with a variety of Vendors ( Siemens, Schneider, Moeller, Weg, Eaton, Conexel, Ace Schmersal, Coel e Pial Legrand, Phillips)
- Email expert on invoices and quotes
- Computer fixer up, Ethernet and IPs connection
Education
High school or equivalent - ESL
Georgetown College
Washington, DC01.2005
Bachelor's degree - Tourism
Universidade Grande ABC
Santo Andre, Brazil12-2001
Skills
- Customer satisfaction
- Order taking
- Organization
- Problem-solving
- Microsoft outlook, word, and Excel
- Time management
- Adherence to high customer service standards
- Customer service
- Multitasking Abilities
- Data logging
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Restaurant Server
110 Grill
11.2023 - Current
Local Coordinator
Agent AuPair
06.2023 - 11.2024
Restaurant Server/Manager
Over The Moon Farmstead
06.2023 - 10.2023
Scanner
Recordsforce
04.2022 - 03.2023
Sales Advisor
Bmw of Stratham
09.2019 - 02.2020
Administrative Assistant/Receptionist
RDF Corporation
01.2017 - 07.2018
Restaurant Server
Outback Steakhouse - Bloomin' Brands
04.2009 - 03.2020
Sales Consultant
Kennedy Material Eletrico
01.1999 - 08.2004
High school or equivalent - ESL
Georgetown College
Bachelor's degree - Tourism
Universidade Grande ABC
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