Well-versed in handling multi-line systems in high-volume departments. Technologically-savvy and highly organized with skills in managing files and documenting new information. Expertise in management, customer service, including email and phone, and inner-office operations. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call and email centers.
Work History
Customer & Digital Support
Accenture
Austin, TX
12.2020 - Current
Provided support to different markets including Brazil, USA, and Mexico.
Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
Researched customer inquiries using modern technology and proactively improved internal processes.
Resolved customer complaints
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with quick and professional handling of product.
6 Month Apprenticeship where I supported new client implementations through virtual training and educated new agents on our processes. Provided support for management and agents
Unit Clerk - NICU
St David's North Austin Medical Center
Austin, TX
08.2020 - 11.2021
Developed improve training procedures to aid in team member development.
Supported patients with timely and knowledgeable response to diverse requests.
Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Drafted and distributed memos and emails for entire unit.