Allisa Grant
Jackson,MI
Summary
Dynamic and results-oriented professional with extensive experience in operations and marketing management, notably with Best Buy but also with small businesses. Excels in relationship building and workforce management, driving process improvements and implementing effective marketing strategies. Demonstrated expertise in social media and verbal communication, significantly enhancing brand visibility and operational efficiency.
Overview
12
12
years of professional experience
Work History
Choate Marketplace Manager
Contracted Services, Self Employed
07.2024 - Current
- Social Media Management
- Facility Marketing & Market Research
- Contract Management
- Merchandising across multiple storefronts
- Inventory Management
- Networking
- Managing current Marketplace tenants
- Seeking new tenants to fill commercial spacing
- Maintenance and building upkeep
- Ideation and Execution of new additions to current business.
Crockery Painted Pottery
Contracted Services, Self Employed
07.2024 - Current
- Managing Inventory and Creating systems to accurately manage client work.
- Merchandising
- Ordering and Inventory Management
- Client Communications
- Developing new systems to ensure better and more seamless experiences for clients.
- Social Media
- Basic Event Planning
SWAT
Best Buy
11.2023 - 07.2024
- Utilizing operational fundamentals to create and execute a detailed plan to minimize store losses and reset overall inventory integrity.
- Ensuring all processes are carried out efficiently and coaching is immediately implemented in areas of opportunity.
- Maintaining product protection standards as set by company while being proactive and responsive to theft and repeat areas of loss
- Utilizing merchandising foundations to maximize sales trends as well as supporting sales opportunities.
- General awareness of all product movement within the store as well as all shipping, receiving and order management.
- Monitoring of all inventory, merchandising and order management reporting daily. As well as all inventory adjustments.
- Frequent coaching and training to employees surrounding operational and retail foundations.
Merchandising Specialist
L&R
01.2023 - 11.2023
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Assembled quarter and full-size point of purchase promotional displays.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Traveled through different stores and markets throughout lower Michigan.
Inventory / Merchandising Supervisor
Best Buy
09.2018 - 03.2020
- Overseeing Merchandising, Inventory, and Asset Protection teams.
- Responsible for monitoring shrink trends and patterns, while ensuring the company shrink plan is being followed through correctly.
- Monitoring Erosion, Revenue, & the overall Profits and Losses within the store.
- Validating planograms, signage, and functionality are being carried out to company expectations but also customer expectations.
- Ensuring all processes are being followed to SOP, including: shipping and receiving, returns and exchanges, and day to day Point of Sale transactions.
- Observing all open customer orders and fixing any issues that might arise.
- Responsible for ensuring safety standards are met & compliant with OSHA. Striving to ensure our environment is safe for both customers and employees. Monitoring all security cameras, monthly alarm tests, and weekly safety walks.
- Individualizing each employees development plan through a one on one process. Utilizing monthly sit downs, with weekly coachings and check in’s to ensure each employee is receiving the training and development they desire to reach their personal and professional goals.
- Consistently striving to ensure all processes and merchandising of the store are correct to help drive revenue goals.
Front End Supervisor
Best Buy
09.2017 - 09.2018
- Responsible for leading team to meet company sales expectations and goals.
- Coaching employees while creating and following a plan individualized for each employee's development through the one on one process.
- Addressing and finding solutions to customer issues that are best for the customer and the business.
- Being a key holder position, responsible for merchandise as well as the safety of employees. Opening and closing the building.
- Managing employee schedules
- Assuring SOPs are being carried out and followed properly.
- Primary Responsibilities being customer service, store pick up, and front lanes
Merchandising Specialist
Best Buy
05.2015 - 09.2017
- Analyzing the store workload once a week in correspondence to the team schedule to properly prepare and organize the team's week using the daily task list.
- Constantly working to meet time expectations around workloads and tasks while never sacrificing the quality of work.
- Consistent coachings to secure employee development. Assuring each employee has a voice, that their needs or concerns are being heard and also that they are learning and developing both their weaknesses and strengths.
- Maintaining pricing, functionality, downstocking, displays, planograms, and the overall look and feel of the store to ensure the best customer experience.
- Communicating with vendors and third parties around planograms and functionality of the store.
- Monitoring open box, clearance, and at risk product to minimize erosion.
- Controlling shrink by working closely with INV and SWAT, deterring shrink by following correct processes and SOPs, keeping product organized, and effectively documenting missing product.
- Exceeding company expectations surrounding SEA (Store Environment Assessment). Consistently maintaining our scorecard.
Inventory Specialist
Best Buy
06.2014 - 05.2015
- Using OMS (order management systems) to meet company goals surrounding Store Pick Up and Ship from Store orders.
- Shipping and receiving product to and from store.
- Fulfilling trucks and pushing product to the sales floor.
- Executing processes correctly to maintain and avoid shrink.
Sales Consultant
Best Buy
07.2012 - 06.2014
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by resolving issues quickly.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Skills
- Marketing Strategies
- Relationship Building
- Workforce Management
- Contract Management
- Operations Management
- Verbal and written communication
- Project Management
- Brand Management
- Digital design
- Social Media
- Policy and procedure implementation
- Process Improvement
Additional Information
Passionate about small business and utilizing my own skills, as well as my background of "big company to small business," to help small business owners flourish. Merchandising, operational management, processing, and marketing are just a few of my skillsets. I love photography, branding, and inventory management as well.
Timeline
Choate Marketplace Manager
Contracted Services, Self Employed
07.2024 - Current
Crockery Painted Pottery
Contracted Services, Self Employed
07.2024 - Current
SWAT
Best Buy
11.2023 - 07.2024
Merchandising Specialist
L&R
01.2023 - 11.2023
Inventory / Merchandising Supervisor
Best Buy
09.2018 - 03.2020
Front End Supervisor
Best Buy
09.2017 - 09.2018
Merchandising Specialist
Best Buy
05.2015 - 09.2017
Inventory Specialist
Best Buy
06.2014 - 05.2015
Sales Consultant
Best Buy
07.2012 - 06.2014
Similar Profiles
Denise Walsh RNDenise Walsh RN
Independent Nurse Consultant - Infusion Nurse - Foot Care Nurse at Self Employed - Contracted ServicesIndependent Nurse Consultant - Infusion Nurse - Foot Care Nurse at Self Employed - Contracted Services
Jacob SowersJacob Sowers
Independent Contractor at Self Employed, Sub Contracted-R.A.D Services LLCIndependent Contractor at Self Employed, Sub Contracted-R.A.D Services LLC
Andrea RuiterAndrea Ruiter
Registered Massage Therapist at Self Employed - Sub ContractedRegistered Massage Therapist at Self Employed - Sub Contracted