Allisa Hill
Rapid City,SD
Summary
Proactive accomplished in hiring, developing and motivating employees. Successful at building rapport at all levels and resolving issues smoothly. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
5
5
years of professional experience
Work History
Intake/Scheduling/HR Manager/Interim Director of Operations
Signal Health Group
Rapid City, SD
07.2023 - Current
- Handled intake referrals, documentation and report new clients to caregivers and supervisor
- Assisted with scheduling appointments, and services with clients
- Collaborated with Social Workers with new clients/patients
- Worked with Agency Manager on 90/annual evaluations
- Oversaw new hiring documents
- Managed new candidates process by conducting interviews and trained new employees in Orientation
- Reviewed and Filed paperwork ensuring HIPAA compliant
- Oversaw employee and client grievances in regard to investigations
- Oversaw employee recognition program
- Participated QA Committee program
- Assisted in Audits with client and caregivers' files, ensuring all paperwork is accurate and complete.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Assisted in the development of policies related to human resources management..
- Maintained relationships with external stakeholders regarding employment issues or concerns.
- Monitored attendance records and leave requests for accuracy and completeness.
Human Resources Advisor
Monument Health
Rapid City, SD
04.2022 - 07.2023
- Human Resources Advisor serves as a first point of contact and Tier 1 resolution expert for all inbound inquiries by phone, in-person, in writing, and electronically pertaining to recruitment, compensation, benefits, employee health, employment policies and procedures, employee relations, talent and development, education, and workforce optimization
- Handle high volume of calls and electronic communications
- Oversaw ordering supplies
- Tracked all required certifications per compliance and worked with Compliance team
- Coordinated education class schedules and preparation of all materials for employees
- Review and interpret employee and candidate information to resolve issues
- Escalate more complex issues to Tier 2+ experts throughout HR and the health system
- Create and maintain detailed, complete, and accurate records of all interactions in our case management system
- Follow prescribed procedures for problem resolution
- Provide education and guidance to customers about available tools and resources.
- Assisted the HR Manager with developing training programs for new and existing employees.
Child Care Assistant Teacher/Office Assistant
Monument Health
Rapid City, SD
03.2020 - 04.2022
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Updating and tracking check in and check out times for payments
- Established a positive learning environment and provides a variety of activities that promote children's physical skills, intellectual abilities, communication skills and creative expression
- Utilized knowledge gained through training and takes precautionary measures in order to provide for the safety of the children, parents, and other program participants
- Integrated guidance techniques on a regular basis, such as communicating expectations, giving children realistic choices, and redirecting inappropriate behaviors.
- Organized and led classroom activities to help children learn basic concepts such as counting, colors, shapes, and letters.
- Developed daily schedules that included outdoor playtime, naps, snack time, circle time, art activities, music time and other age appropriate activities.
- Supervised children during field trips or outings to local parks or museums.
- Observed each child's development on an ongoing basis and documented any changes in behavior or development milestones achieved.
- Communicated regularly with parents about their child's progress in the program.
HR Internship
Monument Health
Rapid City, SD
09.2021 - 02.2022
- Assisted with the creation of Affirmative Action Plan for five different markets
- Assisted in various areas with HR compliance
- Assisted in Research Availability in Census Bureau for the geographic area
- Assisted with Veterans 4212 Annual Report
Contractor
Leo Tech, LLC
Ellsworth AFB, SD
12.2018 - 01.2019
- Financial Services Technician ( Equivalent to GS-05)
- Process travel vouchers for United States Air Force members and civilians
- Efficiently transfer data from document sets to Reserve Travel System
- Review and ensure all information is accurate and return for corrections as needed
- Evaluate all payments against the JTR guidelines for compliance
- Transmit and receive data electronically using personal computers or workstations that are networked or linked to other computers or workstations
- Reviews and processes/pays TDY and PCS entitlements for Active Duty and Reserve members and their families living and serving worldwide
- Ensures timely and accurate documents processing and/or response to customer inquiries associated w/financial services provided
- Determines the necessary Lines of Accounting and updates electronic funds transfer (EFT) rejects
- Works with various financial systems including the Reserve Travel System, FM Workflow, Defense Joint Military Pay System, as well as applications such as Commanders Resource Information System (CRIS) and common desk top applications such as email, Microsoft, etc
- Possesses knowledge of and skill in applying a basic body of travel pay rules (e.g
- JTR), procedures in order to process travel claims, respond to questions, provide advice and take and/or make recommendations for appropriate corrective actions, as required
- Uses personal computers and a variety of associated software to extract, revise, or sort information from files, records, and databases.
Education
Bachelor's degree - Human Services
Black Hills State University
05.2022
Skills
- 10 years of customer service; retail, health care, and HR combination
- Microsoft Outlook
- Microsoft Office
- Human Resources
- Workday
- Workforce Planning
- Event Planning
- Financial Services
- New Employee Orientation
- Employee Relations
- Onboarding and Orientation
- Employee Evaluations
- Background Checks
- Staffing and Recruitment
References
- Moni Patterson, Monument HR, 330-383-1184
- Judy Blair, Monument HR/Education 605-391-5077
- Signal Health Group, 605-939-3880 (Owners may only give dates as they are a neutral reference for everyone)
- Crystal Salano, Signal Health Group, Office Manager 605-209-1116
Timeline
Intake/Scheduling/HR Manager/Interim Director of Operations
Signal Health Group
07.2023 - Current
Human Resources Advisor
Monument Health
04.2022 - 07.2023
HR Internship
Monument Health
09.2021 - 02.2022
Child Care Assistant Teacher/Office Assistant
Monument Health
03.2020 - 04.2022
Contractor
Leo Tech, LLC
12.2018 - 01.2019
Bachelor's degree - Human Services
Black Hills State University
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