ALLISA TRUAX

Work History

SALES, SERVICE AND DISTRIBUTION CLERK

United States Postal Service, USPS

04.2016 - Current

Received, sorted, and distributed incoming mail and packages.
Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
Picked orders, scanned products and packed boxes.
Streamlined distribution processes for faster delivery times and increased customer satisfaction.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Participated in training programs to enhance product knowledge and customer service skills.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Weighed letters and packages and calculated costs based on classification, weight, and destination.

Front Desk Receptionist

Best Western Hotel

05.2014 - 02.2016

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Developed strong working relationships with team members, fostering a positive work environment.
Completed data entry and filing to keep records updated for easy retrieval.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.
Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Traffic Control Supervisor

KEYHOLE TECHNOLOGIES

03.2007 - 12.2013

Operated and safely navigated company vehicles to transport materials and equipment to job site.
Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
Maintained traffic control closures for pilot car operation, lane and road closures and detoured routes to support crews working along public right-a-way.
Created traffic control plans for difficult areas to support public and crew member safety.
Optimized resource allocation, scheduling traffic control staff effectively to cover various work shifts and locations.
Responded to citizen complaints to address community concerns and maintain public trust.
Maintained clear visibility and legibility of directional and regulatory signs with regular inspections and repairs.
Prepared reports and presentations to communicate findings and recommendations to decision-makers.
Tested and troubleshot malfunctioning equipment to maintain traffic control devices in optimum condition.
Used standard calculations to determine traffic light time settings and speed restrictions based upon area needs and observed driver behaviors.

Summary

Overview

Work History

SALES, SERVICE AND DISTRIBUTION CLERK

Front Desk Receptionist

Traffic Control Supervisor

Education

Skills

Timeline

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