Allise Fountain
Auburn,WA
Summary
Efficient Shift Supervisor with 2.5 years experience aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
20
20
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2011 - Current
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Trained, scheduled, and supervised barista workers to uphold store policies.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Accurately completed end-of-day financial tasks worth over $10,000 of cash and card transactions daily.
- Advised customers on bean and tea purchases by detailing origin and flavor.
- Monitored customer feedback to improve barista performance and customer service.
- Monitored food inventory and supplies to prevent waste.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed food preparation and cooking activities to meet health and safety standards.
- Continuously evaluated workflows for optimal area coverage and customer satisfaction.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Sales Associate
GNC Live Well
04.2007 - 10.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, and gift cards.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, and counting change.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Waitress
Wesley Homes
11.2003 - 01.2007
- Kept server areas clean and stocked to increase efficiency while working tables.
- Discussed specials, and took drink orders for residents.
- Displayed enthusiasm and promoted excellent service to residents.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
No Degree - Business
Highline Community College
DesMoines, WAHigh School Diploma -
Mt. Rainier High School
DesMoines, WA06.2005
Skills
- Customer-Oriented
- Schedule Management
- Inventory Control
- Speaks elementary Japanese
- Financial Management
- Strategic Planning
- Production Management
- Conflict Resolution Techniques
- Safety Awareness
- Training and Mentoring
- Continuous Improvement
- Cash Handling Expertise
Accomplishments
- Helped achieve sales to consistently maintain the status as a top 10 Starbucks cafe in the Northwest.
- Helped achieve the top spot in sales of all Starbucks cafe locations in the Northwest with the launch of the Oleato drink line.
- Week after week helped achieve the shortest drive-thru wait time amongst 10 stores in two cities.
Timeline
Shift Supervisor
Starbucks
10.2011 - Current
Sales Associate
GNC Live Well
04.2007 - 10.2011
Waitress
Wesley Homes
11.2003 - 01.2007
No Degree - Business
Highline Community College
High School Diploma -
Mt. Rainier High School