ALLISE C. ADAMS
Supervisor
Bradenton,FL
Summary
PROFESSIONAL SUMMARY In-depth Quality Assurance Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
15
15
years of professional experience
Work History
Quality
Insight Global
Bradenton
11.2023 - Current
- Created and achieved product quality objectives and met product specifications
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork
- Fixed identified issues to increase productivity and boost workflows
- Created successful test scripts to manage automated feature testing
- Implemented process improvements to increase productivity in quality assurance operations
- Monitored product standards and quality-control programs
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Permit Contractor Specialist
City Of Bradenton
Bradenton
04.2023 - 11.2023
- Adhered to building codes and regulations in planning and construction phases for full project compliance
- Obtained construction permits and verified compliance with relevant regulations
- Carefully reviewed all documents and reports for completeness and accuracy
- Researched information in municipal archives upon request of public officials or private citizens
- Stayed up to date on Florida laws and licensing requirements to complete accurate and efficient reviews
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances
- Review various permits for issuance of Certificate of Occupancy
- Certificate of Completion and Temporary Certificate of Occupancy
Call Center Supervisor
Maximus – Remote, Federal Emergency Management Agency
Bradenton, FL
05.2021 - 02.2023
- State of California Project 1 year 9 months, (FEMA) Project 6 month
- Responsibilities include managing and mentoring, team leads, and collections staff, ensuring adherence to service level standards, and driving customer satisfaction
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Maintained compliance with company policies, objectives and communication goals
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Achieved results by working with staff to meet established targets
- Worked with management team to implement proper division of responsibilities
- Supported company in maintaining work environment focused on quality, communication
- Timecards review and process (Field Glass & Deltek Time & Expense)
Customer Support Supervisor
Titan Technologies LLC
Bradenton, FL
05.2020 - 05.2021
- Opportunity (DEO) Project 6 year
- Federal Emergency Management Agency (FEMA) Project 6 month
- Responsible for the day-to-day supervision of the call center operations (Remotely) workforce to ensure the highest levels of member experience service, productivity, and Member/Client satisfaction is achieved
- Monitored employees' productivity, accuracy, and adherence to defined processes by using dashboards and other reporting tools to enable proactive action on delays compromising customer care
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations
- Built strong relationships with field operations team to support business development opportunities and improve service
- Assisted team members in resolving customer satisfaction issues.
Administrative Assistant
Smiletastic Family Dentistry
Sebring, FL
09.2018 - 05.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Scheduled office meetings and client appointments for staff teams
Customer Service Supervisor
Contact US Communications
Grindstone, PA
01.2013 - 09.2018
- Bosch Automotive Project 6 years
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Improved office operations by automating client correspondence, record tracking and data communications
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Led regular customer service meetings to review progress identify challenges and provide feedback
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Education
High School Diploma -
Brownsville Area High School
Brownsville, PA06.1983
Associate of Applied Science - Business Administration, Business Management, Computer Science
Grand Canyon University
RemoteSkills
- Organizational Skills
- Microsoft Word
- Project Planning
- Problem-Solving
Accomplishments
- SharePoint, Smartsheet, Office 365, NICE/IEX, InContact Virtual Contact Center, Fieldglass, Deltek, 3270
- HHSDC Session/DOS Based Systems - Cubs, AWS, Otech/DOS, Unisys, Munis Self Service & GoPost ContractsADDITIONAL INFORMATION
- Certifications Insider threat Awareness, U.S
- Department of Homeland Security, Cyber Awareness Challenge
- Unauthorized Disclosure of Classified Information
- Project development and life cycle
- Management information systems
- Work flow planning
- Customer relations specialist
- Project Management
- National Incident Management IS-700.B
- Incident Command System ICS-100
Timeline
Quality
Insight Global
11.2023 - Current
Permit Contractor Specialist
City Of Bradenton
04.2023 - 11.2023
Call Center Supervisor
Maximus – Remote, Federal Emergency Management Agency
05.2021 - 02.2023
Customer Support Supervisor
Titan Technologies LLC
05.2020 - 05.2021
Administrative Assistant
Smiletastic Family Dentistry
09.2018 - 05.2020
Customer Service Supervisor
Contact US Communications
01.2013 - 09.2018
High School Diploma -
Brownsville Area High School
Associate of Applied Science - Business Administration, Business Management, Computer Science
Grand Canyon University