Allisha Kelly
Lawrenceville,GA
Summary
At Cosmos on Crogan, I spearheaded operations, enhancing workflow efficiency and fostering strategic client relationships, leading to significant revenue growth. My expertise in financial planning and operations management, coupled with a talent for mentoring staff, underscores my ability to elevate business performance while ensuring compliance and customer satisfaction. Seasoned Restaurant Owner with strong background in food service management and operations. Experience includes overseeing all aspects of restaurant performance, from staff recruitment and training to budgeting and financial management. Strengths lie in leadership, problem-solving, customer relationship building, and strategic planning. Previous work led to improved team efficiency, increased customer satisfaction rates and consistently profitable operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Owner
Cosmos on Crogan
Lawrenceville, GA
06.2018 - Current
- Assessed reports and adjusted workflows to realign with targets.
- Organized and oversaw work schedules of departmental managers.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Worked with management team to develop operational goals aligned with business strategy.
- Developed training programs for new employees as well as existing staff members.
- Formed and sustained strategic relationships with clients.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Maintained budgeting documents for accurate tracking of expenses.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Established operational guidelines and identified opportunities for improvement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Prepared detailed reports outlining operational results on a regular basis.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Directed the operations and logistics of a multi-million dollar business.
- Ensured compliance with applicable laws, regulations, industry standards.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Completed routine maintenance and repair.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Science - Law
St Petersburg College
St Petersburg, Fl01-2006
Skills
- Promotional planning
- Employee scheduling
- Staff hiring
- Sales proficiency
- Building maintenance
- Inventory management
- Delivery coordination
- Business planning
- POS system operation
- Health code compliance
- Revenue generation
- Operations management
- Financial planning
- Budget monitoring
- Cost control
- Sales expertise
Affiliations
Enjoy travel
Like the arts and science
Accomplishments
- Maintain Best of Gwinnett 5 years
Certification
- Food Handlers
Timeline
Restaurant Owner
Cosmos on Crogan
06.2018 - Current
Associate of Science - Law
St Petersburg College
Similar Profiles
Gabrielle HernandezGabrielle Hernandez
Vermont National Guard (GSC) at CPT CroganVermont National Guard (GSC) at CPT Crogan
ATILUS ARISTIDEATILUS ARISTIDE
Warehouse Manager at Cosmos FurnitureWarehouse Manager at Cosmos Furniture
Karla CalvilloKarla Calvillo
Lead Server at Cosmos Bar and GrillLead Server at Cosmos Bar and Grill
Terrence DanielsTerrence Daniels
Civic Engagement Program and Project Coordinator at Gwinnett County GovernmentCivic Engagement Program and Project Coordinator at Gwinnett County Government
Christina CoatesChristina Coates
Vlogger/Personal Blogger at Novelty Woman SpeaksVlogger/Personal Blogger at Novelty Woman Speaks