Allishia Jackson
Kaufman,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Service Representative 1
Baylor Scott & White Medical Center
05.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to over 100 customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
First Source
08.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered over 200 customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Detention Officer
Gainesville Detention Center
02.2021 - 07.2021
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Regularly conducted security and sanitation checks.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Attended to feeding, housing, and physical well-being of inmates.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Responded promptly to emergency situations and provided medical aid.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Supervised and controlled behavior of inmates.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Conducted security checks of inmates and living areas.
- Restrained juvenile inmates when disturbances required physical intervention.
Call Center Representative
Auto Rescue Solutions
11.2020 - 12.2020
- Handled caller needs for sales, service, and account problems
- Answered incoming calls, chat messages, and email communications to handle product concerns
- Presented members with approximately arrival times.
Correctional Officer
Winn Correctional Facility, Winnfield
12.2016 - 06.2019
- Safeguarded facility access by monitoring entrances and screening visitors
- Kept records and drafted reports detailing offender movements or rule violations
- Followed and promoted compliance with established security procedures
- Patrolled assigned areas to assess facility security and verify offender counts
- Assisted with investigations of crimes occurring within facility
- Minimized chances for escape or violence with proactive monitoring of all inmates
- Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
- Conducted headcount to over 300 inmates ensure each prisoner was present
- Searched prisoners and vehicles and conducted shake-downs of cells for valuables and contraband.
Cashier/Stocker
Freds
11.2014 - 12.2016
- Outbound calling Multitasking Recordkeeping
- Security procedures Detail-Oriented Documentation And Reporting, Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Discussed promotions and special offers to customers to increase sales
- Approached and solved problems with initiative and sound judgment
- Trained new retail team members in customer service and company policies
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.
- Assisted 20 and plus customers a day.
Education
No Degree - Business Administration And Management
Bryant And Stratton College
Getzville, NYNo Degree - Kinesiology
Grambling State University
Grambling, LAHigh School Diploma -
Saline High School
Saline05.2011
Skills
- Account Updating
- Scheduling
- Call Management
- Consultative Sales
- Data Entry
- Appointment Scheduling
- Creative Problem Solving
- Reading Comprehension
- Retail Store Support
- Filing
- Data Collection
- Documentation
Timeline
Customer Service Representative 1
Baylor Scott & White Medical Center
05.2022 - Current
Customer Service Representative
First Source
08.2021 - 03.2022
Detention Officer
Gainesville Detention Center
02.2021 - 07.2021
Call Center Representative
Auto Rescue Solutions
11.2020 - 12.2020
Correctional Officer
Winn Correctional Facility, Winnfield
12.2016 - 06.2019
Cashier/Stocker
Freds
11.2014 - 12.2016
No Degree - Business Administration And Management
Bryant And Stratton College
No Degree - Kinesiology
Grambling State University
High School Diploma -
Saline High School