Allishia Jackson
Dallas
Summary
A dedicated, effective, empathetic team player seeking a fulfilling career as a Medical Assistant. Exemplary independent judgment, impeccable communication and collaboration skills along with active listening skills and the ability to establish rapport will deliver excellent care at any medical facility.
Overview
9
9
years of professional experience
Work History
Certified Medical Assistant
Lonestar Neurology
02.2025 - Current
- Administered patient assessments, ensuring accurate documentation of medical histories and vital signs.
- Coordinated patient scheduling, optimizing clinic flow and reducing wait times for appointments.
- Assisted physicians with examinations and procedures, enhancing patient comfort and care quality.
- Educated patients on treatment plans and medication management, fostering adherence to prescribed protocols.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Contact Center Specialist
Baylor Scott & White Health
05.2022 - 07.2024
- Answering customer service questions and providing accurate information. Guiding customers through troubleshooting issues or navigating a company’s website. Helping calm dissatisfied customers. Taking orders, verifying information, and entering orders into the database. Report malfunction in equipment or software to supervisors. Suggest ways to streamline processes and increase efficiency. Use of medical terminology throughout different medical facilities.
Customer Service Representative
First Source
08.2021 - 03.2022
- Interacting with customers to address their needs and provide information about the company’s products and services. May perform general clerical services such as: filing, scheduling, and entertaining information into the database. Assist with the high daily call volume. Meet quality assurance requirements and other key performance metrics.
Detention Officer
Gainesville Detention Center
02.2021 - 07.2021
- Assist with training of new personnel. Ensure that the facility is clean and safe to meet standards. Keeping count and records of all inmates. Responding to emergencies and security emergencies. Guiding new inmates to their cell and informing them on the rules and regulations. Supervising inmates with impartiality, including in recreation areas, cafeterias, bathrooms, and showers. Collecting evidence and presenting testimony in court.
Call Center Representative
Auto Rescue Solutions
11.2020 - 12.2020
- Providing information about products or services, and helping customers with questions or complaints. Calculating charges, processing payments, and issuing refunds. Engaging in active listening to understand customer concerns. Answering phone calls, emails, live chat, and text messages from customers.
Correctional officer
Winn Parish Correctional Facility
12.2016 - 05.2020
- Maintaining order: Enforcing rules and keeping order in jails and prisons. Supervising inmates: Overseeing activities and work assignments of inmates. Searching for contraband: looking for weapons or drugs in buildings, dormitories, and cell blocks. Resolving conflict: settling disputes between inmates and ending violent confrontations. Escorting inmates to different locations within the facility. Maintaining records: preparing and keeping records, forms, reports. Responding to emergency situations in the facility to ensure safety and security. Inspecting facilities to ensure that facilities meet security and safety standards.
Education
PCI Health Training Center
Richardson, Texas02-2026
Skills
- OSHA Regulations
- CPR certified
- Capillary Sticks
- Vital Signs
- Dosage Calculations
- EKG
- Chief Complaint
- Glucometer
- Blood smears
- Venipuncture
- Urinalysis
- Injections
- Triage
- Sterilization
- ESR
- Microscope
- Patient Education
- Visual Acuity
- Strep Test
- Pediatric Dosage
- First Aid
- Phone Skills
- Computer Skills
- Collections
- Medisoft
- Medical Terminology
- HIPAA
- EOB
- Scheduling
- Medical Ethics
- ICD9/10/CPT Coding
- Insurance Verification
- EHR
- Coping and Stress
- Record Management
- Billing
Timeline
Certified Medical Assistant
Lonestar Neurology
02.2025 - Current
Contact Center Specialist
Baylor Scott & White Health
05.2022 - 07.2024
Customer Service Representative
First Source
08.2021 - 03.2022
Detention Officer
Gainesville Detention Center
02.2021 - 07.2021
Call Center Representative
Auto Rescue Solutions
11.2020 - 12.2020
Correctional officer
Winn Parish Correctional Facility
12.2016 - 05.2020
PCI Health Training Center