Allisin Jackson
Shreveport,United States
Summary
Highly skilled and personable Customer Service Representative with 4 years of experience in providing exceptional customer support. Proven track record of resolving customer issues efficiently and effectively, while maintaining a positive and professional demeanor. Possess excellent communication skills, both verbal and written, along with a strong ability to empathize with customers and address their needs. Dedicated to delivering top-notch service and exceeding customer expectations. Looking to leverage my customer service expertise to contribute to a dynamic team and drive Customer satisfaction.
Overview
6
6
years of professional experience
Work History
Cashier
Whole Foods Market Inc
01.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Fraud specialist
Advanced Call Center and Technologies
01.2021 - 01.2023
- Conducted thorough investigations into suspected fraudulent activities to identify and prevent unauthorized transactions
- Analyzed and reviewed financial data and customer accounts to detect signs of potential fraud and irregularities
- Compiled detailed reports documenting findings, actions taken, and recommendations for improving fraud detection.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with cross-functional teams to develop and implement effective anti-fraud policies.
Patient Care Advocate
Alorica
04.2018 - 01.2021
- Reduce cancellation rates on customer calls [by 30%] by utilizing conflict resolution techniques and communicating effectively with a diverse client base
- Collected patient insurance information and authorized services, providing information about co-pays and general costs to new patients.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Provided emotional support to patients and families, fostering a positive atmosphere during challenging situations.
Education
Diploma -
Ce Byrd High School
Shreveport, La05.2012
Skills
- Time management skills
- Problem Solving
- Work Ethic and Integrity
- Customer Assistance
- Patience and Empathy
- Reliability and punctuality
- Written and verbal communication
- Product Knowledge
Additional Information
Reduce cancellation rates on customer calls [by 30%] by utilizing conflict resolution techniques and communicating effectively with a diverse client base, Collected patient insurance information and authorized services, providing information about co-pays and general costs to new patients, Conducted thorough investigations into suspected fraudulent activities to identify and prevent unauthorized transactions., Analyzed and reviewed financial data and customer accounts to detect signs of potential fraud and irregularities., Compiled detailed reports documenting findings, actions taken, and recommendations for improving fraud detection.
Proficiency
- Microsoft Word
- Microsoft Office
- PowerPoint
- Excel
Timeline
Cashier
Whole Foods Market Inc
01.2023 - Current
Fraud specialist
Advanced Call Center and Technologies
01.2021 - 01.2023
Patient Care Advocate
Alorica
04.2018 - 01.2021
Diploma -
Ce Byrd High School